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Spool32 Error

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by dmcmullenii

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Received an error when trying to print from Word 97. The error states that it had a page fault in the kernel32.dll. Also it prints out a page with either 1 or 2 hearts at the top of a blank page. I am using 98SE and a HP Laserjet 2100 printer with the latest drivers from the HP web site.

15 replies

by aclark

Turn Background Printing back on, under Word97 printing options. Tools, Options, printing tab.

by dheupel

Remove/delete the printer from your printers folder. If asked to delete files specific to the printer, answer Yes. Restart your computer. Run ScanDisk and Defrag on your hard disk. Restart the computer again. Reinstall the printer, with the updated drivers.

Good luck!

by rogueldr

How much space is left on your C:\ drive. When you print a job a copy of the job goes to the spool directory. If you system does not have enough space to write to the spool directory you will get this exact error.

Good luck!

by bock2000

Here is what we have had the best success with:

Place a shortcut to C:\windows\system\spool32.exe in the Startup Folder

also modify your win.ini
run= c:\windows\system\spool32.exe

by maxwell edison

According to MSKB Q191949:

This article describes how to troubleshoot the following error messages that you
may receive when you attempt to print or perform a printer-related procedure:

SPOOL32 caused a General Protection Fault in module Kernel32.dll at

.

Spool32.exe is a 32-bit Windows 95 or Windows 98 component that manages the
spooling of print jobs. Spooling allows the computer's processor to quickly
process a print job by temporarily storing it on the hard disk before sending it
to the printer. This allows the processor to return control to the program from
which you are printing at a much faster rate than if the program were to process
the entire print job and then send it directly to the printer. Spool32 error
messages can occur if something is preventing the print job from being spooled
correctly.

To troubleshoot the error messages that are described in the "Symptoms" section,
follow the procedure in step 1, and then try to print again. Ifyou still
receive the error message, follow the instructions in step 2, and then try to
print again. Continue with the following steps, testing after each step, if the
problem is not resolved.

(continued in comments.....)

by maxwell edison

.
.
(continued....)

1. Disable all non-essential drivers and programs (this is known as a "clean
boot"). To do this, follow the steps in one of the following sections,
depending on your operating system.

a. Click Start, point to Programs, point to Accessories, point to System
Tools, and then click System Information.

b. On the Tools menu, click System Configuration Utility.

c. Click Selective Startup on the General tab, and then click to clear the
following check boxes:

Process Config.sys File
Process Autoexec.bat File
Process Winstart.bat File
Process System.ini File
Process Win.ini File
Load Startup Group Items

NOTE: You must reinstall the printer driver when you disable the Win.ini
file because the printer and port information is stored in this file.

d. Click OK, and then quit the System Information tool.

e. Restart your computer.

NOTE: The clean-boot procedure eliminates the possibility that an antivirus
program or another utility is causing the error message. It should also
disable any third-party printing software such as Hewlett-Packard Port
Monitor or Epson Spooler.

2. Change the spooling format from Enhanced Metafile (EMF) to RAW, and then
attempt to print directly to the printer instead of spooling the print job.
To do this:

a. Click Start, point to Settings, and then click Printers.

b. Right-click the printer that you are using, and then click Properties.

c. On the Details tab, click Spool Settings.

d. Click "Print Directly to the Printer".

e. In the Spool Data Format box, click RAW.

f. Click OK, click OK, and then close the Printers dialog box.

(continued in next comments...)

by maxwell edison

.
.
(continued...)3. Some printer drivers have a coding error that can cause one of the error
messages in the "Symptoms" section to occur. To determine if this is the
cause of the error message, update or change the printer driver. For
information about how to do this, view the following article in the Microsoft
Knowledge Base:

Q128345 Troubleshooting Printing Problems in Windows 95/98/Millennium Edition

4. There may be a terminate-and-stay-resident (TSR) program or another program
that prevents the Spool32.exe program from running when Windows 95 or Windows
98 starts. To work around this behavior, use one of the following methods:

- Create a shortcut to the \System\Spool32.exe file in the StartUp folder, where is the folder in which Windows 95 or
Windows 98 is installed. For information about how to create a shortcut,
click Start, click Help, click the Index tab, type "shortcuts" (without
the quotation marks), and then double-click the Creating Help topic.

- Start a text editor (such as Notepad), add the following line to the
"Load=" or "Run=" line in the [Windows] section of the Win.ini file, where
is the drive on which Windows 95 or Windows 98 is installed,
and is the folder in which Windows 95 or Windows 98 is
installed:

:\\system\spool32.exe

Hope this helps,

Maxwell

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