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Strange msg after clicking User Accounts

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8 replies

by galahad04

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When I try clicking the Control Panel's "User Accounts" button on a newly installed copy of Windows XP Pro SP2, I receive a strange error message dialog box. The dialog box has the title of "Internet Explorer Script Error".

It then reads "An error has occurred in the script of this page", followed by:

Line: 4
Char: 1
Error: Access is denied.
Code: 0
URL: res://C:\WINDOWS\system32\nusrmgr.cpl/nusrmgr.hta

Do you want to continue running scripts on this page?
[Yes Button] [No Button]

I can still configure and customize any User Account profiles I want after clicking the "Yes" button, but I keep getting this error message whenever I try starting up the "User Accounts" button. Also, I tried performing a format of C: drive and re-installing a clean copy of Windows to see if the problem would go away, but the same thing is occurring after the clean re-install.

Any suggestions would be deeply appreciated.

8 replies

by softcorp.us

Hello Galahad...

The file mentioned in the message is a "web page". There is script code in the "web page" that has an error in line 4. Please post the contents of this "web page" in file:

C:\WINDOWS\system32\nusrmgr.cpl/nusrmgr.hta

Analyzing the contents of this "web page" and the error message should help get closer to understanding what is really going wrong.

-----Steve Jackson

CEO/CSA
Software Corporation (Softcorp)
http://www.softcorp.us/probono
Advanced pro bono tools and utilities free for personal use

by otl

XP SP2 nusrmgr.cpl ver 6.0.2900.2180, can not find nusrmgr.hta within the operating system or on the HD.

Possible virus/mal-ware tried running a virus scan / mal-ware / ad ware scan ? Know of at least one shipped with multiple viruses within the OS.

Change settings within IE to not notify you of all script errors ? Tools -> internet options -> advanced -> browsing.

by otl

Just checked Microsoft and they acknowledge this is a problem ? GREEAAAT !

http://support.microsoft.com/default.aspx?scid=kb;en-us;886617

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

by otl

But since it was opened, why no resolution ?

Article ID : 886617
Last Review : September 27, 2004
Revision : 1.0

May want to copy nusrmgr.cpl off a working PC and replace existing to see if that fixes it.

by galahad04

Discovered something interesting -- apparently only a double-click willl generate the error message. It seems that right-clicking "User Accounts" and then clicking "Open" always opens the User Accounts dialog normally. (?)

Tried deleting the nusrmgr.cpl file (nusrmgr.hta must be a reference to a help file within the application, as it is not directly accessible), but this caused the "User Accounts" application to load sometimes with the error message and sometimes without it. Also tried overwriting the nusrmgr.cpl file with the copy from C:\WINDOWS\ServicePackFiles\i386, but this did not seem to make a difference.

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