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Technology, management, can I do both?

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I have worked for a startup for year and have been moving away from the technical stuff, for more management and business issue and meetings. I like keeping my hand-on and stay knowledgeable about it. My current position pushes me more toward management and I will have soon to decide the direction I want to take (it's open for me now). My big question is: How do IT managers stay in touch with technologies (Hardware, software, upgrades, troubleshooting, security) while dealing with the other business and management needs.
Any resources would be much appreciated on the subject.
Yves

47 replies

by kedge

For a manager keeping up to date on emerging technologies is not realistic- you have to keep good people around you and ensure that they are getting the ongoing eduction and training they need to help you make the right IT decisions.

by tvranalli

I would love to think that I am "vital" technologically, but it's silly to think that I can do it all - to run the IT shop and to be THE lead tech. With everything we need to know now - business processes, personnel coaching, etc. - it's not possible. Couple that with the sheer number of emerging technologies and the details that they require one to know.

I've accepted that my "ballroom days are over" (to quote The Doors) and now I'm smartest when I surround myself with smart people and keep them smart through education. I think Clinton did that extremely well and if he's smart, Bush will do the same.

Tom

by cybersaviour

You must make a dedicated effort to keep up with technology and stay solid technically. Your credibility depends on it.

I stay current to command and maintain the respect of those I lead. I know first hand that technical people (the real stars)can only really respect a superior that they trust has an expert clue about what the troops do for a living. They can sniff out an 'artist' or pretender in one meeting.

Keep AN edge. Not too much. Leave that to your architects and engineers. That is why I come to this site and others. I contend the brain is a muscle. Keep her moving, or she atrophys.

Cheers all!

by coy.lay

1) The pay is as good or better. Most senior technical people get pay that is comperable to most management.

2) Technology is more fun than management. Technical tasks are more clearly identified, more accomplishable and more satisfying.

3)You are more protected from the vagrancies the Information Revolution and can actually take advantage. You can move around and work on more interesting projects, suffer less on bad ones and make more money to boot. If a manager wants to move to a new project or a new firm it takes a long time and they must really sell themselves.

4) Technical workers get to learn more. It takes at least 20% of your time to stay up with a fast moving technology for which you are professionally responsible. AS a technical expert you get to learn new things while using project funds to pay for it. Managers don't get good technical training.

5) As a manager, the success of your project is based on the competence of other people. You really have to have a GREAT bull shit alarm. Your personal advancement is pretty much based on the success of your project, not your skills and capabilities.

6) A manager needs great mentoring to get ahead professionally. Do you have your mentor(s) identified? Do you want to be like these people?

7) You can switch to management any time but swiching back is hard. A technical person will often be asked if they want to be a project manager. But an experienced manager faces many hours of training and hard work if he/she wants to establish credentials as a technical person again.

Here's the net -- The world needs more good technicians and is willing to pay for them. Management is hard, uncertain and unrewarding. Business can't protect managers from the unhappy realities of management and executive positions.

Stay technical if you possibly can. It is more fun and more worthwhile.

by tvranalli

Clearly, there are more plusses being in the technical arena than in management. In management, you lead (if you're good), but you aren't "doing" - all credit goes to your hard-working staff. Of course, if things fail, you take the hit.

Not necessarily a recipe for self-fulfillment.

by Member 26344178

I disagree that tech is better pay. It maybe short term, but the fact is that if you cant manage you wont move up the tree. You will get stuck and that is the end of it. A techy can get to a level but cannot surround themselves with business minded reports if they did, one of the reports will take their position. A manager can surround themselves with Techys knowing they do a great job and will not be able to remove the higher level manager !!!

by parsonsac

You have a coice to make, you either want to stay at the "sharp end" of the technological boat or you want to be at the helm. It isnt possible to do both and remain effective. As a manager your orientation has to be more to the business end whilst as a technician you rely on your management to allow you to keep up to date. I agree with the other respondant in that you should surround yourself with the right calibre of people to support you in your management efforts, (budgets permitting). This will allow you to concentrate upon true strategic management.

Good luck in whatever course you steer

by abi2

Choose whichever you feel comfortable with and good at. Remember that you can read and keep up with the latest technology in your own time but you can't do that with management. You can't do both and be good at both unless you are a relative of superman.

by abi2

Choose whichever you feel comfortable with and good at. Remember that you can read and keep up with the latest technology in your own time but you can't do that with management. You can't do both and be good at both unless you are a relative of superman or superwoman.

by tvranalli

Pretty much all of us started as technical and moved into management (if like me, then strictly "by accident." All of us who fall into this category look back fondly when we were hot stuff technically, but feel that when we chose to step off the technology supertrain, we lost a major part of what we were when we were the best.

I know from my own experience, I detested management when I wasn't in it. Now I qualify that with I detest BAD management. Of course, that means from others (not myself) .

I like the idea of choosing one technology and then following that. For me, it's Web design and all related to it.

Cheers.

by wayne m.

To statisfy your technical appetite while you transition to management, pick one technology that you would like to remain current on and let others handle the rest. At the same time, dive into studying management techniques and practices.

You will find there is a lot of contradictory management advice out there. It is fascinating to try to pull together pieces and craft a consolidated approach. You will find it every bit as creative to solve management "bugs" as any you found on the technical side.

So pick one technical area and then dive into management. It can really be quite challanging to avoid becoming one of the managers you used to hate!

P.S. I am a strong advocate of W. Edwards Deming's approaches to management. I recommend "Out of the Crisis" and "New Economics" as must reads.

by vanzandt

READ, READ, READ. I know many IT managers that swear that if they did not have 20-30 subscriptions, they would loose it all!
Simple, yet effective!

by tech_prof1432

You can do both. I was a hard core tech, until I started working as a ProjectManager for an Internet company. Now two years later having coasted on my tech skills, I am working on getting certified in everything(MSCE, Sun, Notes, Cisco). It just takes cash, time, and focus.
I know people who are top level consultants who have MBAs and are certified in everything. They do it all and are paid for it, $175-250K+. I don't know any programmers or techs who make near that. The top level for tech only, seems to be 120K.
Of course you have to love what you do and see it as enjoyment and not work. Or you will never make it.
GoodLuck
Poor Little 120K man

by coy.lay

Being a good manager is not just being a project manager. Being a consultant is neither. A consultant is the ultimate "Techie" giving advice on both information technology and on business management technology.

Also, I'm just not smart enough to keep up certifications in "everything" and keep a personal life too.

Are you watching the PBS series on Jazz? It is great!

by dzilm

Rarely does a good tech make a good people manager. A good tech usually makes an average people manager (but great procss manager).

They are two different games. Choose one, and work it for all its worth.

A good way to test the water is ask your direct boss if you can stand in for some of his/her roles and responsibilities when they are on leave for a few weeks. Company politics and practices will usually play a lot more into a management role than most techs imagine.

by coy.lay

Forgive my cynicism but I really do belive that most ex-techie managers are lost. They may well do good common sense management, they may keep their bosses happy, they may have a happy shop. But I see so many dumb! technical decisions being made you wouldn't belive it. I'm a contractor so I give the clients the best I can and only give advice that is asked for but ....

I've heard it said that when you get a promotion with a change of responsibilities you have to be careful. Continuing toexcel at the things that got you the promotion is not going ensure that you are going to fill your new responsibilities well. You need to spend your time on learning and practicing what you don't know not what you do.

So, stay with what you likeand don't pretend to be something else.

by mstanton

I was given the opportunity to become a manager about 15 months ago. You have to ask yourself, as did I, what are the pro's and con's of being a manager? Here's just a few to get you thinking...

Pro's
- You don't have to constantly keep yourselfup to date with new technologies. With new technologies come new problems, patches, bugs etc, etc.
- Very little after hours work. You can employ other people to do that for you.
- Increase in pay...
- You get closer to the business

Cons
- Finance management. I've just gone through my first budget planning for the next FY. It was a nightmare. I'm sure it'll get easier (famous last words)
- People management. Without a doubt the most difficult aspect of ANY management. Differences in age, sex, personailities, and ego make for some interesting conflicts.

I agree with what some other people have said. If you surround yourself with good people it reflects well upon you. I have some good people working for me. Through them I can keepmyself as up to date as I need be.

by tvranalli

... is comparing a mechanic to a technology person. THAT is a manager talking, if I've ever heard one .

In the words of the old song, "I'd rather be a hammer than a nail ..." I guess the question is who is the hammer in this scenario?

No, Joe - it doesn't get easier - the budgeting (or cutting thereof with expectations to maintain the same level of service) or more importantly, the people management job. I'm lucky where I am now, my people are not head cases. That isn't the way it was at my last job.

If I could do it over again, I'd never would've taken the management route.

Signed,
Someone who's been there for 8 years+

by tsmith

Not to cloud this discussion with facts but the truth of the matter is that most large organizations have not been able to attract IT pro's into the ranks of management which has resulted in two things: A) managers from pure business backgrounds over-seeing technology projects and B) more growth in outsourced/managed projects. This trend will continue until solid technical types who know how to plan, design, build, test, and support systems make the jump.

by coy.lay

I agree with most of what you say except for the emphasis. My philosophy in buying a car is find a good mechanic, ask him what kind of car he likes to work on, and buy that kind of car. A happy mechanic is more likely to do good work and a bad one will give you untold misery.

Management is fine and noble work if done well. It is very hard to do well. One should not confuse being a good manager with technical wisdom. One can be wise in the ways of technology but that is not a managers job and it doesn't help much. You need people skills, administrative skills, planning skills, and like I mentioned before -- a great bull shit alarm. Also a hide like a rhino.

It is great folly to think that because you manage a technical project, used to know a lot about _______(your expertise here), and you read a lot, that you can make a good "technical" decision. The best you can hope for is to coordinate the making of a good decision.
One more important point. Your staff's job is not to keep you up to date unless their job is that of private tutor (I really want one of these!). They will present material with a slant toward their own interests, no matter how hard they try. For example, ask a room of programers what is their preferedskill set. Then present them a basic programming problem and ask for their recommened solution environment. I'll bet the C++ guys will recommend C++ and the VB guys will recommend VB (and the Cobol guys....)

by tsmith

IMHO, there are two kinds of "technical" people. 1)flavor of the day point specialists who have deep knowledge of point solutions such as a language, OS, SW Package or HW environment. 2)IT generalists who have seen enough flavors to know that internet architectures are a variation on the client/server spectrum and that all software follows a common lifecycle, that data is different that code, etc... The former group make great speacilists which we always need. The latter make great managers andarchitects. Worth what you paid for it...

by Member 20404847

I agree that it would be foolish for an IT manager to pretend to knowledge about a technology that he or she knows little about.

But does this really happen? Perhaps when talking to non-IT folks, but most of the technical managers I know are onlytoo aware that the people they manage know MUCH more about the details of individual technologies.

Bob Artner
TechRepublic

by tvranalli

Yep, I totally agree with you. The problem with attracting good technology people into management (IMHO, of course) is that being technical is being iconoclastic, for the most part. Managers are the antithesis of iconoclasm, so no self-respecting techie wants to go into it - pay or not. Ergo, you end up with the business-types running technology projects / people - not a formula for success.

Besides that, being in management means - as I've said earlier - that you have to take the fall for someone else's failures and sometimes have to give credit where credit is NOT due. Who likes to do that? Who would prefer just being responsible for him/herself?

I guess the best way for me to rationalize being in management all these years isI'm still a rebel without a clue, but only with the upper echelon. I avoid calling myself a manager, but I readily cop to "leader." It may be semantics, but that's how I get through the day.

by coy.lay

I like your attitude! But I respectfully disagree with your solutions! I think there is a great deal of just plane bad management about. Always has been. Additionally, with the Information Revolution changing things every few months, we can expect to see lots of stress cracks in both firms and managers.

The solution is not to attract IT people into management. The solution is to look around and see what works. MBA managers should be able to help with this but unhappily most of what is taught in business school has to do with finance, charts, accounts, legal requirements, and bad philosophy. I don't have all the answers but IMHO what we need here are people skills -- including leadership--, simple project management, basic scheduling, and how to keep the shit from rolling down hill so your people can work.

by mrxerox

I was recently promoted to management from my Engineering position. I have made it my goal to keep up on my tech skills. I will be "hands on management". I will do the router configs,server installs etc. right along with the people I'm in command of. I look at the president of Jet Blue Airlines who gets out there and unloads bags,directs aircraft in and helps clean the aircraft. I will get more respect and keep myself sharp. DON'T EVER STOP LEARNING!! The money is in technology NOT management. Except if your president of the company.

Cheers.

by coy.lay

I still think that a good manager needs to focus on managment and not on technology.

Like you say, surround yourself with good people and then support them and trust them (trust but verify). Keeping up on a technology is a work place hobby.Now a GREAT manager may well be able to do management and keep a work place hobby too but he/she will have to keep it a secret from the big boss! It is important to always keep in mind that the job is managment, the hobby is technology.

by sjharris

I agree that it's hard to find a manager/lead that is technically savvy. I made the jump ~2 years ago and am now being pushed into learning the "soft skills".

I guess a good way to look at this is to say that being a solid techie gives you a good basis to LEARN to be a good manager. I think the opposite track is much harder to do. I think if I started as a manager, I would never have become a good tech in the first place.

by tvranalli

Your last paragraph was particularly thoughtful, I couldn't agree more.

Funny, I was talking to one of my staff this morning who is a student about to graduate college and I told him to NEVER get into management if he could avoid it. Again, thatjust comes from being there for so long.

Cheers

by hendrik coetzer

Due to the nature of business these days, your boss always wants more than what you can deliver, otherwise he's going to get someone else to do the job. That, simply, is why you will have to make that difficult choice. EXAMPLE; a Formula one racing driver, cannot be the very best driver there is, AND be the mechanical expert if his vechile goes to the loo. The Bible says you can only work for one Boss, if not, one of them is going to feel secondhand, and you know what happens then...

by sandsri

"Technocrat", I guess, is the appellation you would like to achieve. Personally, I too am envying at that position. I feel it depends on the company you work for. Smaller the company, less bureaucratic it is, less heirachical it is and so it gives you more exposure in handling technical and manageriel issues. Thus you end up getting a knowledge of both.

However, one has to be strong in ones technical concepts and fundamentals. These are the things which don't change that fast.
At the sametime, one has update the knowledge regularly. Maybe reading a good computer magazine and things like that.

This is how a manager, I feel can be technically srong and not be a dumb spectator in a technical discussion.

Thanks

by ganeshsg

To be a techie or a Manager? This question comes to people who are working as Programmers/Business Analysts who are at the cross roads of their career. The answer to this is a paradox. You can never be Tech only or a Business only guy. As a Programmer, you have to manage certain things like coming out with a plan for implementing the design, resolving issues.
Similarly, as a Business Analyst, you should have the technical know how to see your business idea implemented in real world. As you move up the career ladder, you will have the wisdom of both worlds to execute your job. If you are a person who likes to lead, then you may want to take up Project Lead positions, or if you like to be a mentor, you could be a Software Architect assisting Project Managers in software architecture.
It all finally comes down to your motivation.

by suzannep

...it's possible to do both well. As a manager you have much more freedom over what projects and technologies you work with than you do as a tech. Your day tends to be more varied, challenging, and interesting, except for the end of year budgetingfun.

If you go this route, though, you have to resist the urge to assign all the interesting projects to yourself. You also have to do your share of the after hours work.

by tvranalli

One's answer is dependent on their environment. I work in a small organization, so my management duties run the gamut - budgeting, strategic planning, scheduling, marketing, inventory control, internal client management and other big picture tasks - not to mention all the people issues, support for my boss's projects and those of the HIS bosses and our firm's clients. There aren't enough hours in the day to be on top of all of that, especially for those of us with no formal training on business processes, AND all the new technologies we are implementing or want to implement.

For me, the best approach has been to be sufficiently knowledgable to understand, but not to do. For others, they may have the leisure to be more expert in the technology(ies).

I'll be honest: I don't want to be a techie if I can't be a full time techie. When it comes to network or workstation support, anybody on the IT phone list is fair game to be pulled into a support issue best left for those who don't have to do the management side as well.

And, I also enjoy spending nights with my family v. my computer

Cheers.

by cg

I read this discussion with interest since it matches my situation and desire - ie to be a hands-on technical manager doing some development work as well as "project management".I'm replying to Tom Ranalli's message because I identify and agree withmost of what Tom says; but here's my two cents (which I'm sharing 'cos I think it is unique and distinct). Here goes :

1) A Tech Manager fundamentally is in a position to give firm direction and focus to the product; ie as a techie you can fight for a feature or product evolution path but a technical manager stands a much better chance to ensure feature set and product evolution. In my case, I work closely with a system engineer to decide features and roadmap and more often than not drive the product roadmap from a development perspective. This is something you cannot realize as a techie unless you are a senior lead who has carte blanche from her boss (ie a tech manager).

2) I am a hands-on manager filling in as architect, lead developer for my team as well as holding up many other aspects of the project; end result: I find that I am sometimes the bottleneck in developing my own product! So the key learning here is to clearly define roles and responsibilities and assign it to people where you include yourself in the process and curtail the number of tasks you take on !
Focus on the key responsibility of a tech manager which is to get the product delivered on time meeting the specs of the product and ensuring quality.

3)A hands-on manager is often intimidating to the team (depending on experience levels) and there is a fine balance to be struck between gaining respect from the team by demonstrating technical expertise and snubbing them by being a know-it-all

Recommendation - be either a tech manager or a developer.

by noel_online

To keep me in touch with technologies I see to it that I have time to educate myself. I read IT books and magazines, get company-sponsored technical trainings, play with my newly-installed Mandrake Linux, and still do network administration. And to better perform my duty as a manager, I go get trainings on budgeting, project management, etc.

For people like us, I suggest you visit http://www.misweb.com and http://www.cio.com.

Regards.

- Noel

by hsosa

I studied Business Administration and I'm a Business Analyst, I'm in IT because one of that funny things in life. I know that management can be very painful for some kind of people but everybody have to know about the business processes, how to plan, how to get a budget, these are skills very useful in whatever your field is.
You have to evaluate yourself, do a SWOT analysis and focus in the area you want to be and you are good at.
Sorry about my english, I'm mexican.
Bye.

by zimmee66

Very interesting thread!

I think the main issue is to have a crystal clear understanding with management about WHICH hat you are wearing and when those roles conflict what expectations are for you.

The danger is in the conflicting expectations
and the fact that senior management usually
sees more value in managing than in staying on top of technology because that is the lens
through which they view the organization.

Im painting with a broad brush here, but its a high-stakes area.

by Member 20404847

Let's grant your premise that there are two types of technical people: 1) specialists in hot technologies and 2) technical generalists.

What does the future hold for these two groups of IT pros? It seems clear to me that for most organizations, the second type will continue to hired and valued for their flexibility and depth of understanding. The former group will end up in consulting and outsourcing firms, assigned to other firms for short-to-medium term projects.

In other words, they'll look a lot the ERP consultants who kept crisscrossing the globe during the Y2K hysteria.

The exception to this general rule will be companies who have built a business around a strategic technical advantage. They will heavily invest in the experts that can provide that kind of advantage.

Bob Artner
TechRepublic

by tsmith

This discussion started with the career puzzle of the jump to being "less technical" when it appears that it may be worth segmenting technical into categories that require different perspectives. All technical leaders that I have ever known have come from the generalist camp as they moved into management - so the real decison may be more about moving to systems level technology development and operations expertise and *then* making the management decision. But I agree that you can't be a technical speacialist AND move into management. So how do you become more of a generalist? I'll turn the mic back to our members for that answer.....

by serickso

I believe that you need both the generalist
and the specialist for a well rounded team.
The specialist bring expertise and the
generalist bring the flexibility and the
first and second levels of support for the
organization. I don't think the job can be
done without both.

I took the jump into middle management two
years ago. I was a "techie" for 10 years
prior to that.

A techie making the jump into management is
going to have to sacrifice technical
expertise in alot of ways. (Hands on and in
the trenches) And it's one of the hardest
things for us to do. (Just ask the techies
that have made the jump!) I have attempted
to be a very hands on manager of my
department and ended up sacrificing my
management skills because of it. It seems to
work the other way as well.

As managers, we need to keep an eye on the
"big picture" and be able to guide our
businesses into the future. There are up and
coming techies that will have a better handle
on the emerging technologies because they
have grown up with it. Although I attempt
to stay current with emerging technologies, I
don't need to be in the trenches figuring out
why x doesn't work like z. I have staff that
were hired for that purpose. What I need to
do is figure out how the emerging
technologies can impact or enhance the
business I am in and be able to guide the
execs towards that end.

There's alot of hats in middle management
that we have to wear, we have to take the
companies vision and translate it to the
trenches. That's why they call it middle
management!

by isens

Pretty interesting discussion this has become. Rightnow this seems to be the problem of both individuals and organisations. I am a Mangament graduate started my IT career as Business Analyst in the ERP area and moved into project management at hard core techie environment in Java , J2ee , JSP and the list runs. Though the from the organisation point of view they expect you to be an expert in both technology and project management,its pretty diffcult find people of that calibre. The only way for me is to keep myself abreast with technology at a macro perspective rather than at micro perspective by visiting techie sites. My gut feel is that once you grow up in the career ladder you need to be a generalist capable of managing both technology and management if not an expert in both.

by tvranalli

Particularly, 2 and 3 ...

A note to "new" managers - and maybe I'm unique in this - but as you become more seasoned, you naturally learn how to delegate, to whom to delegate and when it is appropriate to be the technical "lead." That's why it is critical to recognize the technical skills your team has and you DON'T have.

Moving your ego out of the way to make the right decisions like this is not a talent one develops when you are still straddling the techie-manager chasm. Eventually,you have to cross over.

by yrb

This discussion is going further than I expected and I want to thank all all you who contributed. All the inputs, even if contradicting at time allow me to see both sided and help me see where I would fit best!
Thanks you very much!
y

by tvranalli

Trust your gut. You'll never know the right answer on this side of the question, no matter how insightful (or not) our comments are. In the end, you have to live with yourself and your decision, so think long and hard and head in the direction your heart takes you. Either way, the ride should be "interesting" at least.

All the best.

Tom

by pr0x1

What was your summary of the discussion? I was reading all the threads, and of course have my own opinion of YES, with many examples of how, but I want to know your thoughts on your topic and answers the members gave!

WELL?!?! We're waiting...

by coy.lay

but I think so ;-). At this point in time technically aggressive firms are either paying techies very well or are contracting out. If they can keep you at a low wage they sure will! -- and they will try to "manage your expectations". You have to look out for yourself and be willing to move around a bit, (always taking care of your employer or client as best you can within the context of their needs, their ability to pay, and your marketability).

As for going for the big money ($150k+) in the "executive suite" you won't get there by moving over from technical unless the spot is just right. To take you into senior management without an MBA, a firm has to be small, aggressive, and fortunate. Middle management is the appropriate comparison. Know anybody managing the work of 10 people that makes over $100k? 20 people? I don't. On the other hand, good technical people with a BA in Computer Science, ten years experience and a certification in Oracle, Cisco, Sun, SAP, Peoplesoft, or some other "hot" field can make $80-$120K. Take the time you'd spend learning to manage and get a marketable certification. Learn to manage when you get older.

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