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Terminal Server System Hang.

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by doanqa

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I have a terminal server running citrix metaframe with about 20 concurrent connections. I am experiencing intermitent system hangs which require a hard reboot. The server was entirely redone on a new hard drive. Event viewer is not really showing meany patterns. I need a little guidance on where to start troubleshooting this problem.

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by nhmorrison

We had a similar situation last week. Turned out that a user, returning back from vacation, killed the server everytime she tried to close stale appointment reminders in Outlook98. Every time she tried to dismiss the reminder the server would crash.We didn't catch on until she phoned the helpdesk. In our case though the server automagically rebooted.

by samuelbrooks

What type of hangs, no user log-on's. Can you still log onto the console? Can you use the reset command from dos to kill a hung session? If you can still logon from Console then from dos prompt type "query session" and the listing will stop on the session that is causing the problem. Press Ctrl-C to stop the listing then reset the session that it stopped at. Type "reset session ####" with #### being the session number.
This can also be performed from a second Citrix or Terminal Server, you do not have to logon to the actual server that is hung. you will however have to pass a couple of extra parameters to specify what server you are querying then resetting.

How are the users connecting. Locally, RAS, Internet. Please give additional details.

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