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The data file was not closed properly

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by djconners001

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I have a user who is having an error message on opening outlook 2003 on an exchange server. He has an archive file but when he opens outlook he gets 'The data file 'Mailbox - (archive name)' was not closed properly. The file is being checked for problems. Can anyone help?

5 replies

by ashij

Hi! djconners001, It might be very obvious, but did you try simply shutting down the PC and checking it then.
Outlook, even when the window is closed, keeps it process open (OUTLOOK.exe in TaskManager) untill all the file processing is complete. Seems like during this period, the computer was restarted or logged off from (or something random happened)
In any case, try this:
1. After Outlook finishes repairing, keep the window open, then go to "START --> Logoff" and get the user to logoff without closing outlook. Windows will take care of that.
2. Next step (if that didn't work), try doing a Repair or outlook itself. Open OUtlook : "Help--> Detect and Repair" have your outlook installation CD handy.

please update, if this fixed or in turn made the situation worse.. cheers

by bds19591

Hi - I had a user with the same issue and found something to try on another site, so I can't take credit, unless it works! Anyway... try shutting-down Windows WITHOUT shutting-down Outlook. In other words, let Windows take care of closing Outlook. If that doesn't work, try the scanpst program to see if there could be a problem in the pst file.

by greatdwight

If all else fails, you might need to recreate his email profile. Most aaplicable if your email type is exchange
1. In windows xp, Go to Control panel and open Mail.
2. Go to Profiles and create a new one. Click the Add button to set up a new one
3. Just follow the wizard. just enter all the info for you email account.
3. When you are done make sure that the profile to be used when opening outlook is set to the new email profile you just created.

The bad side of this is you will need to redownload all your emails but that is just piece of cake. Next make sure you properly closed Outlook to avoid it to happened again.

Let me know if this helps. Cheers!!

by zxr

Hi, may be your file goes wrong!

You can try a popular Outlook recovery tool called Advanced Outlook Repair to repair your PST file. It is a powerful tool to recover messages, folders and other objects from corrupt or damaged Microsoft Outlook PST files.

Detailed information about Advanced Outlook Repair can be found at http://www.datanumen.com/aor/

And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe

Alan

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