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Toshiba User & BIOS password

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by rstanciuc

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I have a Toshiba Satellite M115-S3014 and it seems that I have a "common" problem. I tried a couple of weeks ago to switch to Vista and I flashed my BIOS (with the software from Toshiba official site). after reboot I got passwords on both user and BIOS, password I dont know. I bought the laptop from a US military PX shop/Kandahar while serving in Romanian army. the warranty expired 2 months ago and in Romania I wasn't able to find a Toshiba service to solve the problem for free (since Toshiba admitted that this is a known problem). I tried almost everything I found on the net. even removed the CMOS battery from the MB almost a week. someone said to short the JOPEN1 pads (couldn't find those). I'm kinda stuck. don't know what to do anymore. any suggestions, other then replacing the damn laptop with anything else ...but Toshiba?
well, it looks like I didn't make myself clear on this 1, so...after the 1st screen (toshiba logo w/ press f2 and press f12 stuff) I'm prompted for a password. the same thing happens if I press f2 and enter BIOS utility.

34 replies

by older mycroft

You could try these Romanian Toshiba Service Points...

Company SCOP Computers S.R.L.
Country Romania
Company Type Distributor
Address Str. Barbu Vacarescu
Nr. 162, sector 2
cod 020284, Bucuresti, Rom?nia
Phone +40 21 301 5700
Fax +40 21 231 6595
General Enquiries office@scop.ro
Sales sales@scop.ro
Service ScopComputers@scop.ro
Technical Support technic@scop.ro
Company Web Site www.scop.ro
National Entry Page www.toshiba.com.ro
Special Information Qosmio; Tecra; Port?g?; Satellite, Tablet PC Notebooks; Options and Accessories.

====

Bucharest SCOP COMPUTERS SRL
Notebook RepairsServer RepairsDesktop RepairsPDA RepairsInternational Warranty Repairs Barbu Vacarescu 162 020284 +40 21 301 57 07 +40 21 231 46 06

Good luck!

by rstanciuc

what makes U think I didn't try? I mailed them on the 6th of november...still no answer (so what more can I say about official service?).

by rstanciuc

what makes U think I didn't try? I mailed them on the 6th of november...still no answer (so what more can I say about official service?).

by older mycroft

On the 30th November you post that you couldn't find a Toshiba service point in Romania.

I interrupt a decent game of Combat Flight Simulator to find you a swathe of addresses for Toshiba Service in Romania, and you post back that you've ALREADY MAILED them on [b]6th November![/b]

Sod this for a game of soldiers!!!

If there is one thing that gets on my t!ts, it's time-wasters like YOU !!!

If you are that desperate - get off your fat Romanian @rse, pick up your Tosh - and walk through their sodding door!

[b][u]END OF LINE[/b][/u]

by rstanciuc

what makes U think I didn't try? I mailed them on the 6th of november...still no answer (so what more can I say about official service?).

by tintoman

Flash the bios again with the original Bios version, I have known this to cure this problem. You might have to reinstall Vista to get rid of the user password though unless you have a rescue disc like ERD commander which will allow you to boot the machine and change the administrator password

by rstanciuc

I cannot flash anything since the stupid machine wouldn't boot... at all. tried ERD commander...nothing. I'm thinking more like a hardware solution to bypass or go back to original BIOS.

by thumbsup2

.... to flash back to original BIOS...

But, you didn't tell us in your original post that the machine won't boot at all. So which is it? It now boots to a BIOS password or won't boot at all?

You need to get your story straight, or we begin to think you're just another hacker wannabe who wants password help.

by rstanciuc

for nothing. instead of an answer all I got was your complains about "sacrificing" your game. some IT professional :)). maybe U gonna find some time and actually read your reply. if U still think that helped....well I pitty U.

IMAGINE THIS... next time someone needs help U guys really HELP that someone, instead of being sarcastic.

by older mycroft

Because you've got to be some sort of off-worlder.

Dunno what clock / calender system they use on your planet but on mine, the 1st of December was a SATURDAY. Professional or not, Saturday is MY day, and I gave part of it to you.

What have you given to any of us - other than a tale of woe that twists and turns with each idea given.

Retort why don't you... it's about the only thing you seem any damn good at!

by rstanciuc

for me. well, my favourite IT consultant on the planet, what exactly can't you understand? I asked 1 question and you gave me ... nothing but..."look at me- I'm beautiful". I don't need dumb comments, only a possible sollution. since you are so damn busy please stop replying, since is clear to me that you are no better then me. and if you still don't get it... I never asked YOU anything. if you dont know the answer leave me the hell alone.

by rstanciuc

your reply = 0
instead of being sarcastic I like more something like "dunno...", "you can do...nothing...", etc. meaning...SOMETHING. put yourself in my shoes. you have a problem and you ask ppl who you think that can help you and all you got...
I'm beginning to think that I was worng about posting this on a site where I thought I could find IT professionals. about me being a hacker...think about it... I have to admit...good 1! so again ...thx alot ;)

by cmiller5400

[i] I'm beginning to think that I was worng about posting this on a site where I thought I could find IT professionals. [/i] There are tons of professionals on this site that are willing to help other users. You are just turning them away being rude, good luck getting an answer now. We are very cautious of password related issues because of people trying to gain access to a system that they are not suppose to be using, whether it be stolen, snooping, or malicious intentions. You can catch more flies with honey than vinegar. Best of luck with your issue.

by rromo

After wading through the flame fest of eating our own and throwing the remains under the bus.......

It turns out that this is a known issue with Toshiba and IS covered under warranty. I have a client M105 on my bench right now and just talked with the local Toshiba authorized service center describing the problem (I was fishing for what it might cost to get it cleared) and he asked what model (in a way that sounded like he already knew) and checked the list and told me that it is covered under warranty and that it should take around 1/2 to 1 hour. I asked how they did it and he mentioned that it was not jumper based but that there is a master BIOS password that they have to retrieve from Toshiba.

Joined just to get the answer in print... so someone like me doesn't have to dent their head in too much by banging it on the laptop.

Cheers!

by bizzo

You post your question, sit back, and expect the answers to come flooding in.

If you first post isn't clear, obviously people will ask you to clarify. But this seems to get your back up. Why?

And as for flaming two of probably the most helpful and respected members of this community, Old Mycroft and ThumbsUp2, I really don't think that was a good move.

I for one am getting so p1ssed off with people like you who expect to get something for nothing, and when you don't like what you hear, you slam the very people who are trying to help you. Ever heard of the phrase "don't bite the hand that feeds you"? Think about it.

And before you slam me and say something like "well if you don't like it, don't read my post". I was here first!

by tig2

Everyone who answers questions in this forum is a VOLUNTEER. Not one is paid to do this.

Your question requires clarification. If you care to do this, fine. Someone will try to help you. On the other hand, you are welcome to find assistance from Toshiba.

If you don't care to be civil, do not be surprised if people do not choose to help you.

by older mycroft

You utter TO$$ER!

Hey, TR is a public forum. Just you sit down and have a soothing cup of your favourite beverage while the Securitate, the former communist secret police, mobilise and track you down.

What's that! - A knock at your door ?

Message was edited by: beth.blakely@...

by older mycroft

Being that you are a TR noob, it is perhaps forgiveable what you just attempted to do - but only in the remotest sense of the word.

Due to the alarmingly prolific acceleration of laptop thefts worldwide, TechRepublic has a sense of duty to NOT broadcast, in explicit detail, the inner workings of how to bypass and generally trash, the security settings of those self-same systems.

We do this on the principle that we have no way to accurately discern who is a genuine owner with a problem and who is a thief breaking through into someone's stolen laptop.

You pop up here for a couple of days and instantly launch your one-man crusade for spreading all the detritus that we are trying to stem!

[b]That is why your post has been deleted![/b]

If you were any decent sort you would acknowledge that it was a slip-up on your part, but like all the other sc@bs on the @rse of humanity that we seem to attract round here, you immediately go on the offensive, feeling you have been slighted in some way.

In your profile where you've proudly typed:
MCP, MCDST, MBCS, MISM

you can now add: ZERO PROFESSIONAL ETHICS

You sad, indefensible, moron.

<

Message was edited by: beth.blakely@...

by the scummy one

If anyone turned him in to MS, he would certainly lose those certs that he holds.

by cameron.smith

Old Mycroft,

AS you said in your message, I am new to this, and didn't realise that was the policy. I am happy to addmit that.

However, I do feel slighted as you post started by insulting me and you didn't clarify why the post was remove until I got defensive.

I really appoligise for jumping the gun, I am in the business of helping people not witholding information that could help.

Now you have clarifed my mistake it will not happen again.

Do you think we should remove our posts from that tread so we don't air our dirty laundry on the internet?

Regards

Cam

by older mycroft

Using a defamatory noun that is acceptable on THIS side of the Big Pond, but not on the American side, even when thinly veiled.

[i]Apologies Beth, it will [b]not happen again[/b] ....[/i]

As for dirty laundry, you've not truly enjoyed the full TR experience until you have been the recipient (unwitting or otherwise) of some form of derogative loquacity.

We'll just consider THIS as your 'Baptism by Fire' and leave it at that.

....Just as I was getting ready to phone Redmond too!!!! :D

by rstanciuc

some1 called me a "wanna be hacker", others just keep sending me spam instead of a decent answer. Y am I dissapointed? well... some1 better read my question and then the first replies I got. I'm not a professional and I don't pretend to be 1. since is clear to me I have no chance in getting ...anything (for free- the way somebody put it) I will quit using this forum.

by retro77

How are you able to buy from a US PX while serving in the Romanian army?

by older mycroft

In 2006 Romania had 400 soldiers serving as part of the U.S. mission in Afghanistan and 550 troops with the North Atlantic Treaty Organization?s International Security Assistance Force in Afghanistan, as well as one mechanized infantry brigade of 860 troops in Iraq. In addition, Romanian troops participate in the following United Nations missions: Afghanistan (550), Bosnia (120), C?te d?Ivoire (5 observers) Democratic Republic of Congo (22 observers), Ethiopia/Eritrea (7 observers), and the Kosovo Force (KFOR; 308).

Doesn't mean they don't crack laptops, of course!

by retro77

Thats after my time, so I guess good luck.

Either way just contact Toshiba and get your piece of junk fixed. Spend some money. Sheesh.

by rstanciuc

ISAF means first of all...COALITION. I went to school in US , then fight alongside US army at least in 3 diferent countries. not like I'm some sort of communist during the cold war ;) and again any1 who stays in a multinational base can use every1's shops, since we use also $$$.

by older mycroft

How I managed to interrupt my Saturday leisure-time ably dispatching the Luftwaffe, to find you a Toshiba Service point in Bucharest, after you posted that you hadn't been able to find any Toshiba service sources in the whole of Romania - only for you to reply that [b]you already found them THREE WEEKS BEFORE!!![/b]

I just can't stand LACK OF HONESTY.

It naturally makes me suspicious!

by rstanciuc

I'm gonna spend some money after all :(( and I will not become the only ONE...the HACKER of Romania :))

by rstanciuc

tough it might sound surprising for U I'm not that dumb. I tried to talk to them...no reply. and there's 1 more thing I forgot to mention: I don't live in bucharest anymore. I moved away from the capital (almost 300 km. away) near galati. I suppose that answer some of your questions. but I' ve never imagined I'll have to tell so much about what I' ve done, and who am I, etc.

by older mycroft

This may come as a shock to you, but every time you log-in to TechRepublic -at the top of the first page you see- there is a little editorial comment from Beth Blakely which says (and I quote):

"Having technical difficulties?
Beth Blakely
Beth Blakely: "Harness the power of TechRepublic's community to figure out your toughest IT challenges. [u]Post a question with as much information as possible[/u] and our talented members will most likely have a solution for you! Be sure to give the helpful answers a thumbs up rating."

I've [u]underlined[/u] the relevant portion so even you can understand where I am coming from.

[i]"but I' ve never imagined I'll have to tell so much about what I' ve done"[/i].

- [b]Doesn't really cut the mustard, does it?[/b]

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