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unable to download software

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by osbert22

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I purchased a game; Hoyle "Majestic Chess";published by Sierra 2003. platforms 98-xp.Specs include/requiring:Direct3D vid card/16 mb; 128mb ram.I run an hp 6736 .I added memory recently;not sure what my total is.The pc has a sticker that says;"11mb alloted to video card. When I attempt to download the game i recieve a msg telling me software is not downloading.I use the install application with the cd.I look at my program folder and find the title listed in the column;however when I try to open it a window appears telling me it is not installed.I am running xp home upgrade(registered) Prior to this I was using an unregistered copy of xp pro.;which also failed to accept the vid game mentioned. thanks

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by sysengineer

Hi.

First lets find out how much memory you have. From your question looks like Win 98. You can find out total memory in a few ways. On your Desktop right click My Computer and go to Properties. You can also find this out and a few other specs about your system by going to Start > Run and typing msinfo32.

You probably want to check and make sure you have enough disk space left. I know when I have had a system for sometime I always seem to fill up just about all of it with games, apps and graphics.

You also mentioned that you had trouble downloading a game (do you mean installing..?) If you mean downloading that it could be a few things. Are you behind a firewall..? Also, your IE properties may not allow the download because of scripts, cookies, etc.

A tool that I use sometimes to troubleshoot Display and Sound issues is the Direct X Diagnostic Tool. You can access this tool by going to Start > Run and typing in dxdiag.

Hope this helps. Please reply if you have any further questions.

Good Luck.

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