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Upgrading Memory- Not Detected

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12 replies

by regul8tr

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I'm working with a client who wants to upgrade their Compaq 5714 Desktop. It currently has 64 MB of memory onboard. We went and obtained the upgrade memory, and installed it. The catch is the memory isn't detected at all. Going into the BIOS doesn'tgive an option to detect or specify the memory settings. Any Ideas?

12 replies

by dmiles

The system may be using proprietary memory module and may not recognize any memory other than the compaq modules,check to make sure that memory is compatible.

by 1stladytech

I don't remember the particulars of that model off hand, but alot of the Compaqs would only recognize single sided ram. Check the original ram and try to match the single or double sided, preferrably with the same number of chips on the sides. Compaq uses some funny timing schemes so all ram won't work. Also make sure to match the speed of the ram.

Vickie

by oz_media

Your Compaq PC may have compatibility issues, as far as supported RAM, Compaq only "OFFICIALLY" supports Compaq or Kingston RAM for that model.

I've seen this same issue soooooo many times though where the RAM just isn't seated properly. I've done it myself, even after practically standing on the stick to get it into the slot tight enough.

Remove it, blow out the slot with a can of air and really hammer it into place. (okay, push REALLY hard), come to think of it, most of the RAM seat issues I've seen are related to Compaq builds, even my Compaq EVO was like that.

by fred07

Hi
I attempted a look up at Compaq and do not have the correct info for your machine???
Is it a Compaq deskpro?? With more info I can find the info on the RAM.
And YES if this is an older machine the RAM is specific to the machine especially if it is in the MMX tech class.

by regul8tr

Presario 5417
It possibly is an older machine. Owner reports that they have had it 5+ years.

by pctech

Hi,
I just checked Compaq's website and referenced the specs for this PC. What I found is that this model seems to support 32 and 64 Mg. memory modules only. Compaq did not show support for ram above the 64 Mg. module, although 128 Mg. modules weresupported on other 5700 series Compaqs.

I hoe this helps

by regul8tr

I'll give that a try. I didn't have any luck in finding the specs. (Must have had a bad couple of days)

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