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very strange exchange/mailbox issue

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6 replies

by jniederer

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Morning,

this has been stumping me for months, so I figured I would throw it out to all of you for feedback. I have a user (the ceo of course) who doesn't receive all the email sent to him from one user. the strange part is that I get confirmation in the message tracking on the exchange server that the item has been delivered to his store, but it isn't there. there are no rules causing this issue either, that was the first thing I checked. he isn't getting them in his blackberry, and the bes server gets the mail before the store does.

I have changed him from outlook 2003 to 2007, issue still present. we have had the other individual turn on delivery and read notifications, and on the intermittent emails that don't get through we have a confirmed delivery, but no read receipt.

its not an all the time thing either, about 85% of this guys emails get through.. he can send them to a whole group including the ceo and everyone but the ceo will receive it, even though in the system it claims to be delivered to his message store.

any advice would be greatly appreciated... thank you for your time.

server specs: exchange 2003 ent., server 2003 standard, dell poweredge 2950

6 replies

by tclementatl

Hvae you tried to delete his profile and recreate it?

by alex

Is the server or especially the client running an antispam product? Junk filter on Outlook would behave as you describe, as would several 3rd party spam killers.

by bart777

I think I read an earlier post on this one. If all of those suggestions have failed you need to get nuclear.

PST all of the mail out of this users account. (Be careful since it's the big kahuna's box)
Now from the mail server open ADUC and right click on his account. Select remove exchange attributes.
Open the ESM and run the Cleanup Agent.
Once the mailbox appears with a red X purge the box.
Again run the cleanup agent and verify that the box is gone.
Now back in the ADUC right click and add exchange attributes to the account again. This will recreate a mailbox for the user.

Now go to the bosses desk and attach him to the new black mailbox. Once you are connected test the box and verify you don't have any problems. Once you are sure import the previously saved PST file back to the mailbox. This will add the mail back to the server for you.

Best of luck.

by networknewb

check to see if you ceo set up anykind of "rule" if he has a folder set up for that user or group in his outlook.

my ceo and others love to create these funky rules sometimes but don't understand how cc's and email headers values and all that stuff negate the rule if they created the original rule a certain way and the email goes nowhere but they recieve the ones sent directly to them....etc,etc!

just something to try, but blowing it away is another solution and recreate the entire box. backup that .pst atleast 2 times to CYA though. lol

by jniederer

that sounds like my next step... I will have to schedule that for when he's off at some meeting/conference. i have checked all the rules and frankly he doesn't have any. this problem has gone through 2 versions of outlook, and the outlook 2007 install was fresh, not an upgrade. i will try to get this taken care of this or next week, and will keep you all posted. thanks for the help!

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