4 replies
by fawolfe Accepted solution
by thumbsup2 Accepted solution
Since 2007, all NEW Lexmark products were shipped with Windows Vista support. However, the x3350 isn't even listed on the product support page which indicates the printer is an older model and did NOT ship with Vista drivers. If you used the CD that came with the printer/scanner to install it, it's not going to work on Vista. Uninstall that.
You can download compatible drivers for your product from the Lexmark website:
http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_1019285789_0_en,00.html
It's the 6th one down from the top.
Oooops, sorry, that URL ran off the page. Try this one.
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by fawolfe Accepted solution
by jlfcpallc Accepted solution
I had to download the updated driver from Lexmark, but also had to reinstall Vista. which was actually an update instead of complete reinstall because I did not want to lose everything. It takes forever for Windows to update itself, but it does it pretty much without you having to sit and watch it. By the way, I was told that the reason for the problem
Links:
http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_1019285789_0_en,00.html
The steps I took:
1. Delete all printers in control panel.
2. do a full update with Vista install disk
3. Make sure cable for Lexmark is not plugged in until Vista finishes the Vista update
4. download and install updated lexmark driver from link provided
plug cable in and you should have all the tools working
5. It still asked me for the install disc for Lexmark all in one after all was said and done, but it took some other drivers or someone and plugged them in automatically
I was good after that
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