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Vista Print problem???

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by ryandrean

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I hope I can desribe this problem clearly...the lexmark "technicians" had no valuable help.

I am on vista, I own a X5250. I attempted to install the download/package from the lexmark site and basically it is getting caught in an uninstall - re-install loop.

It tells me to hit the setup. I do. Then it asks me to "Continue" on the main screen. From there it asks me to uninstall old drivers, which I already have done. I do that, again, and it restarts. I hit setup again, as it instructs, and then it brings me back to the uninstall screen again. This will continue forever if I let it.

Side note...I attempted to install the lexmark software manually pointing the computer to the folder the drivers are in. It will install the lexmark all in one stuff, it will properly install and see the scanner, which I used too. Then it will act as if it is installing the printer driver but when I go to use that printer it says the computer can not communicate. The driver is on the machione but seemingly useless.

So, with the lexmark setup I get nothing but the loop. With the manual install I get everything except a working printer. Please someone help me???!!!

5 replies

by oh smeg

The description that you are describing sounds very much like a XP driver attempting to be installed into a Vista Environment.

If you look at the Lexmark Web Site for this device they do not list Vista Drivers for it only 98, ME, 2000, 2003, XP

http://tinyurl.com/3ctc99

So at a guess I would say that this device isn't supported under Vista.

Col

by ryandrean

I would have thought that and spent no time on it what so ever...but the tech at lexmark claims they have drivers for the 5200 series on vista and he directed me to the specific installer. Also, since my scanner is working perfectly I know the device in some ways is working with vista. I have gone back and forth with lexmark too and each time they tell me to remove the old drivers...full well knowing I am doing this on a Vista machine. My other thoughts are that it is a send issue...The computer can receive data from the printer...it just can't send?

Thoughts?

by oh smeg

And you have already talked to them and they have pointed you to a different site they have either pointed you to Beta Drivers that may not work properly with your particular Hardware. Or they are in the process of developing Drivers for this device that are not yet at the Beta Stage.

Other than that there isn't much else that is possible.

Col

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