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Why does Email do this?

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5 replies

by wroming

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We have Exchange 2000 and Outlook 2000 that when we get emails with Attachments the email stays as an unread message. So when you open the email and read it and then close the message it stays as an unread message instead of an read message. The question I have is why does it do this. The Exchange and Outlook did not use to do this but does now. So I would like to know how to remedy this problem. Please let me know how to fix this and why does this issue occur? Please email me with this solution at wroming@ci.killeen.tx.us as well as submit the answer in Tech Republic so that I may rate your answer. Thank you for your time on this matter and have a great day.

5 replies

by craig haunch

To tell Outlook to treat a message as read if you've displayed it in the Preview Pane, click Tools, Options and click the Other tab. Click Preview Pane, and select the Mark Messages As Read In Preview Window option. Then, click OK twice.

by wroming

That did not and does not work. I have already tried that solution and to no avail did not work.

by curacao_dejavu

See the MS KB: Article ID: Q241661
OL2000: (CW) Icon Does Not Change to Open Envelope After Message Is Read
CAUSE
This problem was reported for messages containing attachments when your Microsoft Exchange Server uses Network Associates' Groupshield Anti-Virus software version 4.0.2.
RESOLUTION
You can still determine a message's read/unread state by noticing whether the subject is displayed in bold font (unread) or regular font (read).
MORE INFORMATION
The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability

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