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Windows 98 Dilaup hangup

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I have a user who decided to dlete some files from His computer running win98 now whenever he dials into his ISP (netzero) the compter disconnects and error message is unable to connect to server. he using Gateway tech support alreade=y has added and removed dialup networking I checked all the network setting and all were OK I figured he hosed net zero so i installed JUNO it installed fine set up account downloaded phone numnber list etc.. Went to dial in same problem! Did an upgrade to Win98 SE did not solve problem I am stumped and the user is fristrated i just can't think what he could have deleted using add/remove programs that would cause this much of a problem. Networking tcp/ip connec to network etc.. all seem to be OK. Any ideas.

Will award 1000 point to top answers

17 replies

by cdobbin

More of a question.
Did he go into the windows setup tab, or just remove something from the install/uninstalll tab in the Add/Remove programs?

by dmiles

Open the Tools Menu,select Intenet Options,click on the Connections Tab,check the dial-up settings to make sure that the button Never dial a connection is not selected.

by rockyolson

Hi first thing I would do is run scan disk. Then run sfc to find out if there where .dlls which wheree deleted in the process. rocky

by kgosnell

Remove the modem in the device manager, and allow it to reinstall, also I would look to special settings that is rampant on the net , and your user may have been tempted and didn't tell you, removing it and doing a clean install , should resolve theproblem if thats it, also I would look in the registry and see if they placed special settings there for speedier access, ha,ha I have been snookered sorta as the givers of those settings don't allow for changed master settings like losing a dll which would require the whole thing to be gone through again, another problematic area is changing the cacheing on the modem , I think your customer is likely a good tester , and they have experianced one of the real tests.
I hope they have learned a lesson here, Also to be sure , do a deep scan for a virus and run WinIP to find the correct path, through the registry, and to the ISP. Luck

by highlander718

I have had the same problem, even if I didn't uninstalled anything by mistake. I got disconnected every time I dialed in to ISP's like Netzero, Bluelight or Altavista. Unfortunatelly after trying various methods the solution was to reinstall Windows and after that it worked fine. I don't say to do it right now but maybe you will have to consider that also as a final solution.

T.

by powerstroke

I wound up removing the windows directory and then reinstalling and that worked lot of time lost though!

by pwadminbod

This may be worth a try. Go into the modem properties, select connection, Port Settings. In the advanced port settings, try using different Receive Buffer / Transmit Buffer settings. I had a lot of connection problems when we changed to a new phone system and this solved many of the problems.

Good luck!

by zbopz

Delete all connections in Dialup networking, THEN uninstall DialUp networking. Go to network configuration. Unbind Tcp from everything despite the warnings. (Install netbeui protocol if needed)Remove any dialup adapters out of the network configuration.

*Have the W98 set-up disk ready*.

Use "find" to locate the following files and delete them: MSTCP.DLL, mstcp.dll, winsock.dll, wsock.vxd, wshtcp.vxd, wshtcp.vxd, pppmac.vxd, splitter.vxd, VTCP.386, vtcp.386, vdhcp.386, vip.386, vnbt.386.Run Regedit and go to HKEY_Local_Machine\System\Current Control Set\Services\VxD\and delete the key MSTCP. Now go to HKEY_Local_Machine\System\Current Control Set\Services\and delete the winsock2 key. Everything will be replaced new on restart.

Restart, (Let the system copy the OLDER version of any files) reinstall Dialup networking, Reconfigure the network as needed. This will give you a fresh copy of TCP/IP and completely rebuild the DUN files as well.

Good Luck,
Ken

by powerstroke

Boy I sure wish you had responded sooner your answer probably would have saved me a lot of time!

Oh well still a good answer

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