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Windows crashes when entering a web site

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When I open a certain web site my Windows 98 crashes. It obnly seems to happen in one site. I get the following error message on a blue screen. *Invakid Vxd dynamic link call from VWIN32 (05) + 0000119E to device 0002 service 1. Your windows configuration is invalid. Run Windows Setup." I have run setup but it made no difference.
The last time I tried my Norton crashguard caught it and came up eith the following -

Windows 98 Version 4.10.1998

EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 0177:bff9d5c2.

Registers:

EAX=01360014 CS=0177 EIP=bff9d5c2 EFLGS=00010202

EBX=0138fe7c SS=017f ESP=0135fef8 EBP=01360018

ECX=0135ffc4 DS=017f ESI=01360120 FS=5b27

EDX=01360038 ES=017f EDI=01360038 GS=0000

Bytes at CS:EIP:

50 51 ff 75 08 8d 85 e0 fe ff ff 50 ff 75 0c e8

Stack dump:

Can anyone advise me what to do now?

Regards
Jamie

21 replies

by jholton

If you're using IE, then try to use Netscape 3 or higher to see if same occurs. It may be the site itself is "pushing" some content or cookie that may be invalidating the page.

by dmiles

This error message is being caused by a device conflict,a device driver needs to be updated or you may have a device that is not working properly,go to Start>Settings>Control Panel,double-click on the system icon,select the device tab and see if their is a yellow exclamation mark on any device,if not this update the drivers to hardware and then reboot,the memory dump may be recording by accessing the video adapter which may be your culprit.

by jamie.nicol

There were no yellow explanations in the device list. I could not understand what you meant by "if not this update the drivers to hardware and then reboot,the memory dump may be recording by accessing the video adapter which may be your culprit."

Could you possible re-phrase this part of your answer?

by jamie.nicol

I did a search but did not find any *.pwl files!
I also followed the instruction in the article mentioned but had no success in solving the problem.
Why do I not have any pwl files?

by dmiles

Page faults usually are caused because the system is trying to access a portion of memory that is not supported,in your case it seems the Virtual Device cannot access the 32Bit application drivers and therefore gives a fatal exception error,usually you will have to reinstall the OS to make sure that all dll files are loaded.Try going to Start>Settings>Find Files or Folders and when the window opens ,type in Kernel32.dll,when the file or folder is found double click to reinstall.Hope this Helps.

by jamie.nicol

I found the kernel32.dll but when I double clicked it asked me what programme to use to open it.

by dmv

This happened to me after I installed IE 5.5.
It was due to a TSR called GATOR. If you are running Gator and IE 5.5, you will have to upgrade Gator to the new IE5.5 compatible version on their website. Both Microsoft and Gator are aware of this problem.

by shanghai sam

Hi
I was thinking that once it opened,you could open it in note pad to verify the program that was causing you the problem now that you know that it is being caused by gator,Win98 has a file recovery tool in Programs>Accessories>System Tools>SystemInfo,click the tools menu and then in drop down list select file recovery and you may get the .dll library to reinstall from the cd
or run setup again just running the cd.

by dmiles

Hi
Now that you know that gator is causing the problem,open your browser and click the tools menu,select internet options and click on the advanced tab go down the list and and look for the box that has auto complete form and uncheck that box,now then if this does not work you have done run setup with the cd rom only and it should automatically start up
this seems simple and I am sorry that I cannot get you the solution.

by coomzy

Try this one, it may work.
Quit all applications running in the background first. Next open control panel and select 'add/remove programs'. Next highlight MS Internet Explorer and select 'add/remove'. This willl give you three options :- Add or remove a component, fix internet explorer or return to original setting.

Firstly try choosing 'fix internet explorer'. In many cases this will iron out your problem. If this does not work then choose 'return to original setting'. This will remove anyupdates and return to your original version of IE. When this is complete, reboot and run a scan disk. Next you'll need to end task again on any bckground applications so you only have 'explorer' and 'systray' runnning, and try installing IE5.5 again. If this fails to sort out your problem then as a last resort run 'system file checker'. This will look for any missing or corrupted files and replace them from your cabs. You cn also try extracting the file that windows says is missing vxd.dll if that is the one that is causing problems.

I don't promise any of this will work, but I certainly hope that it does!

by marence

It's very possible there's a bad script or applet on the page which is inadvertantly calling a device driver you don't have. Simple solution:Try looking at the page from a different machine, if it still crashes you'll KNOW the page is bad. Complex solution: Have a HTML/Java/Javascript-savvy person look at the source code for the page, they should be able to see the error if it exists in the source code.

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