Windows Forum

Ask something
Discussion Locked

Windows Device Error

0 helpful
5 replies

by frostyptr

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Whenever I connect my usb mouse to my Compaq PC running windows 98, I receive the message that it's installing %USB\UNKOWN.DeviceDesc% and the mouse doesn't work. I receive the pointer but no response for the mouse.

Thank you in advance.

5 replies

by kahless1972

try assingning an irq to the usb port in the bios.And double check all your drivers are fully installed and up to date.(i.e. motherboard and mouse drivers)

by cglrcng9

Also make sure "Mouse Pointers & Icons" is installed in the "Windows Setup." You may need the Win98 CD (so get it handy). Start>Settings>Control Panel>Add/Remove Programs>Windows Setup Tab>Accessories>Details Button>Mouse Pointers (Make sure there is a checkmark in the box to the left of "Mouse Pointers").

Also check the Device Manager and see if there is a problem shown w/ the mouse, any USB devices or the USB hub's installed. (You can use the driver disk you received w/ the mouse and re-install it there if necessary to fix any driver problem). Click on the shown problem device to highlight it, click properties, then click drivers tab for the device, then reinstall the driver, use the disk for the mouse driver installation and the CD for any Windows (or USB), drivers needed.

Good Luck.

This discussion is closed to new replies.