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windows freakin vistan...

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i am having a lot of problems with vista!the main thing is is that some programes that installed worked fine then gave me the blue screen of o my im just going to kill my self now screen and now it wont work and my computer is slow and gives me a lot of errors for no apparent reason..i did the chkdsk and it said that there was no errors i did the system file check and it sai it was fine aswell...i have bin allround the internet looking for advice but i havent found anything yet! please please plaese help me!!
i have a intel quad core 2.8, geforce 9800gt 1gig ddr3, 2gig ram ddr3 the flipping thing is brand new i have only had it for about 2months now!

49 replies

by vashz

the only thing I can advice is to use "system restore" to the previous state when your OS was working fine.,have you already tryied this? Post an update after system restore if it wont work..

by vashz

be informed that restoring your system will uninstall all the program you installed from the date of your restore point to present..Anyway if you installed new program, it might also be the cause of the problem so just give it a try.,and update us for result..

by johann.potgieter

yes i have done that and it worked fine then the same thing happend and now i have this...and i tried to do a restore after it happend again and still the same problem!

by boxfiddler

Particularly video driver updates. Mine started doing the same thing after about a month. Updated the video driver, problem solved.

by johann.potgieter

oriaat, i would do that but becaus of vistas balderdash i cant log on to the net...can i just download the files on a nother computer or does it have to be updated on my pc

by thumbsup2

... which doesn't meet the Vista compatibility requirements (i.e. everything that is giving you a BSOD). Run for a while without that software and, if everything is running fine, start reinstalling software one at a time, running it for a while to see if it will work OK, until you find the culprit.

by johann.potgieter

workd on he other laptop in the house...i am not sure if desktops differ from laptops but it shouldnt...and for the most of it, all that is on my pc was a couple gigs worth of music some videos call of duty nfs and guitar pro...and the programe to connect to th net

by thumbsup2

Uninstall that one for sure. It has been my experience that these programs do nothing good to your system. Vista doesn't need a program to connect to the NET. All that program does is give you an icon which makes it easy to 'talk' to the modem and you can access that manually with your web browser.

by oh smeg

The computer is only giving you problems with Software that you have installed since buying the computer. If that is the case here you need to understand that quite a lot of Software that ran on XP doesn't run on Vista. Then some Software that would run on Vista that was moved from XP stopped working when Service Pack 1 was installed.

If this is just a Software Incompatibility Issue with Vista you really only have 2 choices here the first is to remove all of the Incompatible Software and replace it with Vista Ready Software.

The second is to install XP onto this Computer that you have just bought and then install whatever XP Compatible software that you like. To install XP you need a Backward License on Vista and this only comes with Business or Ultimate Version of Vista so M$ would have you upgrade your copy of Vista to Business or Ultimate then wipe the HDD and install an older copy of XP so you can use your Software that worked on XP.

However depending on what your computer actually is it is quite possible that there may be problems obtaining XP Drivers for all of your Hardware so some Hardware may no longer work under XP. If you plan on doing this you need to make a list of all your Hardware that is Listed in Device Manager under Vista and then search the Internet for XP drivers for this hardware. If you have an Off the Shelf System it is quite possible that some Hardware is not supported under XP but if you have a Custom Built System or White Box then there is very little likelihood of XP Drivers not being available.

Col

by johann.potgieter

ok that was a lot to take in...yes it is a custome build pc...but i am not sure what u meen by xp compatable?all the drivers i have is for either xp or vista!and second i didnt install any new programes i have call of duty 5 on nfs undecover and then for the rest it was only guitar pro and then aprograme to rip dvds...

by thumbsup2

If you have installed XP drivers on a Vista machine, you have caused your own problem. All drivers and all equipment used must be certified for Vista.

by oh smeg

You should have received the Hardware Disc's with the computer so you should have all of the Drivers for both XP and Vista if nothing else here.

As I'm not a gamer I'm assuming that the listed Games are actually Vista Compatible meaning that they where either written or rewritten with the modifications for Vista so that they work on Vista.

Some Hardware was not released with XP Drivers or associated software and this is all newer Hardware mainly from places like Dell, HP and so on so these systems will not fully support XP but there that isn't the case so forget it. ;)

As for the DVD Ripping Application you need to get a version that was designed to run on Vista quite a few of these applications do not support Vista so you need to either look at a different product or a newer version of the same product that has been rewritten to work on Vista. With any program you need to look at the Minimum Requirements for it and if there is no mention of Vista as a OS don't attempt to use that application on Vista. Quite often for things like Games the Makers write Patches and Work Arounds to make their products function on Vista so you would need to look at the makers Web Site for any Updates for their products to make them Vista Compatible if they are not already. Here that Basically means if the Listed Minimum System Requirements do not mention Vista they need Patching or replacing to work correctly on Vista.

Now as this is a relatively new System do you have any Anti Virus Product Installed and working? Is it current or has it expired?

Have you scanned this computer for Infections with your installed AV Product?

If the preinstalled Software is falling over you need to look at what has been changed from when it worked so the easy way is to restore the system to a earlier time when it actually worked though you need to understand that anything you have installed since will be lost though your Data will remain Intact. But even then you should Backup all your Data before proceeding any further.

If you are not storing anything on this computer like Documents and or E-Mail but are relying on the Cloud to Secure all your Data you can then do as you please though you should make a list of any User Names & Passwords that you require so that when you get it working again you can still access your Data.

You should also have received a Windows Vista Install DVD from the system Maker here so in the worst case Scenario you can use that to reload the system and then proceed to install any Software required. But as previously suggested make sure that everything is Up to Date first as that alone may cure the problem. So visit the Hardware Makers Web Sites and download and install the newest Drivers and associated software for things like the Video Card, Sound Card, and whatever else is fitted. Just for the moment ignore BIOS Updates as they should only be used to fix problems with the M'Board correctly Identifying HDD Capacities and CPU's.

Col

by johann.potgieter

ye ill have a lok at those...with the antivirus i bought kaspersky anti virus and internet security but vista wont run it..i can install it but when i want to open it it freezes up as all the other programes...i had norton on before but that also died so i unistalled it installed kaspersky but now i cant uninstall it or do any thing of that sort!sorry if i am being a bit dumb on this but im very much well out of date with pc stuff becaus i didnt use any one for about 3 years!

by oh smeg

Download the following applications from the web

AVG Free

http://free.avg.com/download-avg-anti-virus-free-edition

Spybot S&D

http://www.safer-networking.org/en/download/index.html

MalwareBytes

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol&cdlPid=11004434

Now if you have an infection you may have to do a Custom Install and change the names of the folders that you install these into then update them and reboot the computer in [b]Safe Mode[/b] and run the scans till they either can not remove something or they come up clean.

After you finish restart the computer in Normal Mode and it should be clean. If there is something you can not remove post back with the details and we'll see what we can do to help you fix the problems.

Col

by johann.potgieter

i did that and got a trojan horse and some tracking cookies...i removed all of them but now my pc is extremely slow...dont know if this is becaus of some files that it deleted or is there something i can do to improve my performance now? and the spybot link doesnt work, but the rest was great!!!

by johann.potgieter

i use a router...and when i want to connect to the net it wants me to give a username pasword and domain name...and i dont know where to get that becaus the netgear programe did all that for me!please any help would be much appreciated...or can you tel me where i can find the onfo on my pc

by seanferd

What is the Netgear software for- VPN, network management, storage management? Give us the full name of the software.

Wireless router?

Is this something your ISP requires?

Domain name? Are you on some kind of corporate network?

Usually, you get cable/dsl through a "modem", with which you can use a router, or a gateway/modem/router combo. Internet should be "always on", and you would only need to log in to get your personalized home page, or any other site that you have signed up for as a member. Your browser, like your email client, will remember these things for you.

by johann.potgieter

es wireless...i am on the netgear wg111v2 that is the software that i got with the router and it needs the programe to connect, beacus i dont know how to do this without the programme...i have a modem downstairs that wqorks just fine but it is on this computer that it doesnt work on..altough i kinda got it around now, by running it under xp compatibility thing when u right klink on the icon...but it then only alows me some time then i get kicked off...im sorry if this still doesnt help you but i dont know anymore...its a little grey thingamabob that i plug into my usb port, then a screen comes up that is the programe and two seconds later it tells me it connected to the net, but when i exit the programe i get disconnected!hope then kionda helps a bit

by thumbsup2

When you set up the Netgear software, you must have provided your ISP username and password during setup or it wouldn't be doing that for you.

Without the Netgear software installed, you access the router manually using your browser and configure it all manually using the information provided to you by your ISP. It's not located on your computer.

by johann.potgieter

i see just a jump skip hop train ride away from me...i installed the new beta drivers, and still the same problem i now run it under a windows xp compatable mode it works ok, but i get kicked off alot wich kinda sucks

by rob miners

with the choices select the hard drive and immediately start pressing the F8 key.

by johann.potgieter

if done all the scans and stuff...and after two scans in normal mode it got another horse in the safe mode, so i reckon its all clean now!hopefully!Thanks a lot for the help!

by seanferd

That connects you to a wireless router.

I don't know if you totally need the software, I'm not familiar with it, but get the latest version to properly support Vista.
http://kb.netgear.com/app/answers/detail/a_id/713

Support page:
http://kb.netgear.com/app/products/model/a_id/2557

Getting kicked off - if it isn't a software/driver problem, just how far is this computer with the wireless adapter from the wireless router? Could be range, could be interference. It sounds like (but I'm not sure) that your wireless network uses a password (not the default, and not something obvious, I hope), and possibly WPA encryption (again, I hope). If not, someone else may be using your access point (accidentally or intentionally) and causing the connection loss.

by slayer_

It would kick me off and not let me reconnect until I removed and reinserted the USB. The problem seemed to happen when the machine went idle, when the monitor went off, so did that connection. Was irritating enough that I ran a network cable thru the wall and now use that.

by thumbsup2

That is because you're running an old version of the software. The older versions must stay running, minimized, if you want to stay connected.

With WinXP or Vista, you shouldn't need the connection software. All you really need are the drivers to run the 'thingamabob', then manually configure it to connect to your wireless router.

The software may make it easy to do all of this, but if it's old software, it will cause Vista to crash.

by johann.potgieter

got a trojan horse and some tracking cookies...but my pc is runnnig very slow now...dont know if it was becaus of some files that it deleted or if it is something i have set wrong...

by rob miners

did you run the tests in Safe Mode with System Restore turned off. If not run them again. Press the function key F8 repeatedly as the System is starting up. Select Safe Mode with networking.

by johann.potgieter

the pc justs askes me whith what do i want to boot up with, the hard drive cd or floppy?is there another way of doing this?

by thumbsup2

Depending on what you've caught, some critters will block the very web sites you need to get to. Boot into Safe Mode and run each of the scans, running them one at a time till it reports nothing found, then run them all one more time. If you get clean scans that last time through, reboot to regular mode and run them each again. Once that is done, try to download spybot s&d again, install it and run it in Safe Mode first like you did the rest of them.

by thumbsup2

You should be pressing the one key marked F8 and nothing else. You shouldn't need to press and hold the function key to get this one to work. If you are, you're going to get the wrong response.

By the way, what trojan did it find? The name may help us to help you.

by johann.potgieter

...but then i get n blue screen thing that only askes me those questions...i have done it 5 times now with the same result...is there a spesific time that u have to press it or something?it is a trojan horse SHeur2.ole and a backdoor.generic9.pw...

by johann.potgieter

goin into safe mode...i press the f8 button but then i just get a screen that wants me to choos wich way i want to boot up via harddrive floppy or cd...

by rob miners

and turn System Restore back on when it's finished.

Just to be on the safe side when you finish do an online scan with Bitdefender or Google for an online scanner.

http://www.bitdefender.com/scan8/ie.html

Keep us informed as to your progress if you require further assistance. ;) :D


If you think that any of the posts that have been made by all TechRepublic Members, have solved or contributed to solving the problem, please Mark them as Helpful so that others may benefit from the outcome. ;) :D :-bd

by oh smeg

Along with the wrong White on Black Screen that is a bit of a giveaway. ;)

The inability to download SpyBot is also a bit of a pointer as that Link works I've just downloaded it now to double check and I have the Spybot 16.2 install file sitting on the HDD now it's around the 16 MEG in size. Some infections block Web Sites of Utilities that could remove them or it could just be a Security Setting set too high here. Anyway try this alternative Site to get the same thing.

http://fileforum.betanews.com/detail/Spybot-Search-Destroy/1043809773/1

Also you need to push the [b]F8 Key[/b] after the Unit has Posted so when you see either the Post Screen or the Makers Logo press and hold down the [b]F8 Key[/b] till either you get a White ON Black screen with the various options and then using the arrow keys highlight [b]Safe Mode[/b] and press Enter. Depending on the Hardware involved pressing the F8 Key too soon may result is being asked to establish which Boot Order you want to Boot the Computer in which appears to be what is happening here though again this could be the result of an Infection but by the same token it could also be a Straight Hardware Setting that you are getting the Prompt about. Ideally you should press the F8 Key after the POST or Makers Logo Disappears and before the Green Bar appears to Boot into the Various Options available under Windows.

But wait for the Prompt telling you which Key to Press to disappear and then push and hold down the F8 Key. This should be on the Bottom Left of the Screen but again depending on the actual Hardware involved it could be anywhere on that Initial Screen that appears before Windows Starts to Load.

Col

by johann.potgieter

but from a differetn site, then when i want to install it it tells me that the pathway is incorect, so i downloaded it again with the same result and then with from yet another website(theyr own) with the same result again...i have scanned it with the avg and it comes up with nothing?

by thumbsup2

Some viruses/trojans are smart enough to recognize the file names of tools which can be used to kill it. Try renaming the file that you downloaded and THEN try installing it.

by thumbsup2

The backdoor.generic9.pw is one of the ones which can prevent you from installing tools to get rid of it. It also hides the presence of other nasty critters.

by johann.potgieter

and it still didnt work and then for some reason it started to doenload...will that kill all viruses on the my pc?

by seanferd

but if the system behaves well, there's a chance it is clean.

Try this:
http://www.gmer.net/files.php
Download the one with the button next to it.
If you are still infected, you may need to rename the the file as previously noted.

Since we can't see your system, we don't know exactly what's going on. the best thing is to run multiple anti-malware apps in succession, until they come up as clean. No one app can detect or clean all malware.

Make sure you look at the program output:
sometimes, malware is detected, but cannot be immediately removed. Sometimes, you may need to manually remove some files or registry entries. Sometimes it is just best to nuke and pave.

As always, it is best to download on another system, and keep your infected machine off the home network and internet. I realize this is not always possible.

After you run the malware scans, run CCleaner's registry function (check all the boxes, allow it to back up) to clean any associated malware keys.

by seanferd

by johann.potgieter

with malwarebites and spybot and avg and all comes up clean!just one last question i scanned my computer a couple of times and for some odd reason everytime i scanned i got a different virus???is this normal>

by thumbsup2

When you scan for virus and it finds a different one each time you scan, this is often normal. Some of them are capable of hiding behind others. So, you remove the first 'curtain' to reveal the second, remove the second and a third is revealed, etc..., etc..., etc...

Just remember to keep scanning in Safe Mode until it reports finding nothing at all. Then, do the scans again in normal mode, repeating until clean.

by johann.potgieter

i have scanned my pc several times now and it is coming up clean..hopefully its all good and safe now, thanx for the help

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