Windows VISTA network printing problems

Hi Nik,
Have you tried when adding Printer under Vista using File/run as administrator/add printer, if that option is not there then try logging in as user not admin, when adding a printer Vista should prompt for admin password.

Was this ever resolved?

Just today, we had a user call in with problems printing to a 1022. The user connects to our terminal servers using a secure VPN connection over the internet. This user's HP 1022 worked fine as a redirected printer on her old XP system, but it refuses to work on her new Vista system. It shows up in her terminal server session, but no print jobs actually go through to the printer.

I was going to see if HP has an updated driver for Vista that the user could try: but, they do not have a native Vista driver for the 1022, so our user must have installed the XP driver on her Vista system.

In fact, I discovered that HP doesn't fully support using XP drivers in Vista. HP only says that using XP drivers on Vista system MAY work.

See this page:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01055228&lc=en&cc=us&dlc=en&product=439322&lang=en

Also, Vista doesn't appear to come with a 1022 driver: I only saw a 1015 driver on the Vista system we have at work.

I suspect using a driver built into the Vista OS might work since HP doesn't fully support the use of XP drivers on Vista.

Have you tried using another driver that is native to vista?

I showed that page to the Support Rep who brought me the problem after he tried several other troubleshooting steps to get the redirected printer to work. After showing him that, I suggested we try another driver such as the LJ 4 or 6L.

But, the user was already gone & hadn't wanted to try anything else: she plans on quitting in a few days & didn't think it was worth any more trouble.

So, I don't know if my suggestion would have helped the user since she didn't stick through all the troubleshooting.

HP has a white paper that suggests alternative drivers for printers in Citrix & Terminal Server environment. Although, that doesn't exactly address your problem, the document may provide some guidance in choosing an alternative driver:

http://h71028.www7.hp.com/ERC/downloads/4AA0-8465ENW.pdf

In that document, HP suggests using the HP LJ 6L PCL 5e driver instead of the LJ 1022 on Citrix & Terminal servers. But, we have pretty good luck using HP LJ 4 drivers for other unsupported HP printers on WinXP clients, which is why I suggested that driver to our 1st level support.

I hope this helps.

Thanks,
Alicia

I was having your exact same problem and I found this solution on some small wi-fi forum so now I'm posting everywhere that I can.

- On Vista PC go to "Control Panel" - "Printers" - "Add printer".
- Believe or not, click "Add a local printer" (I know you want to add a network printer but that way it doesn't work).
- Click "Create a new port" - "Local Port" - "Next"
- In the next box you have to enter a port name like this:
\\PC name\Printer name
where "PC name" is the network name of the XP PC or Network Share where you have the printer and "Printer name" is the network name of that printer. Be careful with this names. Check in your XP PC "Control Panel" - "Printers and faxes" - "your printer" - right click - "share" - "share resources name"
- Choose the manufacturer and printer model of the printer you are adding.
- Now the printer will be added and you can print a test page or print something to test it.

Hope it helps until MS fixes it!