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WinNT wkstn 4.0,sp5 stack overflow

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by lizzy 1 view

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I have six Windows NT workstations, v.4.0, sp5 installed in a lab. They have JAWS 3.7 installed and set to run at boot (this is a screen capture program for the blind that reads what's on the screen). When Word 97 is started I get an application error message from Dr. Watson, exception # c00000fd (stack overflow), and JAWS shuts down. With Win9x, I have been able to increase the stack fault pages in the system.ini file. Can this be done in Windows NT? How do I fix this problem? Once the messageis cleared, the user can restart JAWS and use Word w\out further problem, however, since the users are blind, they don't hear the error message and don't know why JAWS has stopped speaking! Any help would be appreciated. Thanks in advance!

5 replies

by mphoffar

I'm not sure what version of Jaws we have here, but I do seem to remember that we had to have set jaws to load manually and then launch it from the startup folder because the NT login screen was what was causing the headaches with it.

Good luck to you

Mark

by lizzy

This was the only acceptable solution at this time. We were hoping to be able to leave JAWS autoloading, but unfortunately we are unable to change the client or NT SP at this time. Thanks for your input.

by cajundon

Hi Lizzy, Here is a link to download SP6a

http://www.microsoft.com/ntserver/nts/downloads/recommended/SP6/allSP6.asp

This is the link to Microsoft Knowledge Base for Windows NT workstation v.4.0

http://support.microsoft.com/support/kb/articles/Q152/7/34.ASP

Good luck and have a great day.

Don Thibodaux, Independent Computer Technology Consultant.

by lizzy

I did not see anything in the mentioned articles addressing what may be causing this problem. I cannot apply this service pack as the classroom is a replica of an actual call center, and therfore am rejecting this answer. Thanks for the input.

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