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Word XP prints partial document

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3 replies

by eamendez

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User prints Word XP documents with no problems but after having printed a few, the printer starts cutting off the bottom. User reboots and printing returns to normal. The problem is not restricted to one particular document either.

It's a network printer used by about 6 other people and she is the only one having this problem. It's a Windows2000 machine with Office XP. The PC has about 16GB of HD free and 256MB RAM. HELP!!!

3 replies

by mslizny

I have had this problem reported to me and found a virus infection was causing it. Do you have a virus detection program in place and is it up-to-date?

by eamendez

Yeah, we are running Norton and it checks for updates daily so I know that's not the case. I looked at the user's PC and everything is up to date, including printer drivers. I wonder if Windows has a local spooler (or something similar) that fillsup and clears out once the machine is rebooted?

Thanks anyway!

by dwnicoll

The problem would sometimes show in print preview as well. (Although sometimes the preview would show nothing on the bottom quarter of each page, but it would print correctly.) I found that by removing the printer/s using the current driver and reinstalling using the most recently released drivers I was able to eliminate the trouble.

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