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XP continuos reboot after msoft debugin

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by dusterman 1 view

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I know that there has been a plethera of stuff posted about this but ..........
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What ... Sony laptop model PCG-7D2L - XP
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Ran numerous virus scans ........ removed tons o' shit !
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Went to Ms to update ........ said we were still infected and so we installed the Ms tool .....
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Ran 2 times in the quick scan and then ........
yep ..... we decided since we still couldn't get the customers unit to update , that we should do a DEEP scan ........... well of course it found what it thought was a virus and so we removed it .......... duh !
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Well it turns out that Sony says it's Microsoft's fault and Microsoft says that it's not responsible [ the blue screen of death says - in short- that it is an un-mountable boot error ]
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To the point Sony will sell us a reload XP disc as will Microsoft ......... the customer says that it came in running [ barely ] and does not expect to pay for a glitch in Microsoft's or Sony's problem ........ in the meantime we are caught in the middle ..........
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Tried the Barts but it will not work as we do not have the original XP disk with the Sony "stuff" ....... ?
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With that being said ................. help .. :-)
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Thanks in advance ...........
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Mike

4 replies

by hal 9000

If you know the version of XP that was on the unit you can use any of that version to install or perform a System File Check to replace deleted/altered files.

There should be a COA on the Sony Case which will give you the version and just perform a reinstall with that version of XP you shouldn't have a problem doing a repair install this way.

http://tinyurl.com/g4bv8

But you should have made it clear to the customer that a reinstall may be required to set things right and asked for the Original Install Media.

From experience I never trust any MS Male Ware Tool if you are worried about AV or Male Ware there are better free tools available that will not do this type of damage to a system

AVG Free from

http://tinyurl.com/prs9k

Maleware tools here

http://tinyurl.com/du0h

http://tinyurl.com/yrwy2

If you where to install all of these and Update them then run the scans in [b]Safe Mode[/b] you should remove every possible infection without damaging the OS. You should always run scans on known infected computers in [b]Safe Mode[/b] as you stand a much better chance of removing infected files that would otherwise be loaded into the OS with Windows running in Normal Mode.

Col

by dusterman

Update ............Microsoft Defender was the last anti-bug program we ran ..............
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We had run / installed most every on-line scanning program we knew of !
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I feel that Defender mistook a Sony file for a virus, as does several techs here ..........
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So... my thought is to be vewry , vewry carefull when working with a Sony with update issues !
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If only Sony would just stand up tall and admit [ like they have had to before ] that they have another "bug" installed in your system and let Microsoft have the cure ........ updating and de-bugging will no longer be a problem .
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Note here ........ We have had several direct contacts concerning this .... and we still feel that Defender was merely "seeing" something that looked like a bug .......... how does it go ?
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If it looks like a duck and quacks like a duck ...
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Thanks for everyones ideas :-)

by mande84004

Hi,

Just hit the same problem.
Following SCAN vaio will not reboot....
Defender scan was the last run follwoing an update!

Nightmare

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