IT Employment

Ask something
Discussion Locked

XP does not logon after Symantec Internet Security 2005

0 helpful
2 replies

by mabrams_us

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

After installing NIS 2005 and deleting several viruses, XP boots to the logon screen and does not allow access to the desktop.

Same in safe mode - Admin, Acct1, Acct2 ,... no passwords ever used.

System says "windows is logging on" 15 seconds later "windows is logging off"

Symantec will not offer any solution - they say call Dell. Dell says you bought the software from Symantec.

I just purchased this aggravation and I can't get assistance from Symantec. Im switching to McAfee - I can afford hours on hold - phone trees nested 7 deep and 10 wide only to be told by Symantec, "its not our problem ..."

Does anyone have a suggestion how to fix this other than reload a new OS?

Mark

2 replies

by themjpaul

According to a Microsoft Rep the Service Pack 2 fixes this problem. Could you let me know if it does as I will soon be updating to "SINS 2005"
Thanks

by jgreene62

After installing NIS 2005, get error message stating that "configuration failed" error code 5001,354. Sent Tech Support message to Symantec. Spent entire day waiting for support. Worked with two different techs - waiting at least 1 1/2 hrs to speak to each. Neither could help with problem. Was told that they would get back to me in 48 hours. Does anyone have any suggestions as I apparently have no security protection?

This discussion is closed to new replies.