Desktop

Ask something
Discussion Locked

"Active Paper"/Olive Software problem

0 helpful
3 replies

by cmb from omaha 2 views

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I subscribe to a well-known newspaper online, and they use the Olive Software active paper s/w to render a PDF version of the paper. Emails to the paper's support team have gone unanswered, so hope someone can help. I don't want to have to unsubscribe.

I'm using Windows XP, IE 6.0, and Norton Internet Security 2003. Apparently, some security setting I changed has angered the software gods, and I'm getting a "your browser environment is not fully supported" message with an Olive Software logo. Putting the paper's web site into Trusted Sites and resetting security to Low for that group (in IE 6.0) has not resolved the problem. Any ideas? TIA.

3 replies

by shmulik from olive

Hi CMB,

Please contact us at support at olivesoftware.com since I do not frequent this site.
we're checking the browser signature (browser agent as it is called) for browser version and OS and I haven't heard yet of norton doing anything to this signature.

I need to know what newspaper you refer to and we'll do a test so I can determine what exactly is your sig.

thanks,
/Shmulik.

This discussion is closed to new replies.