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Atapi cd-r/rw 40x12

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by wakim

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Hello I am having problem in the Benq 40x12x48 cdrw writer driver,every time when I restart my computer the "found new hardware wizard" will popup,I have let it run to find it but it could not found the driver. I actually have a HP dvd writer and cdrom in my computer,then I removed the cd-rom and fix this Benq cdrw writer in place of it. In the device manager it show :Atapi cd-rw 40x12,HP dvd writer 300n,and Generic dvd +rom scsi cdrom device. For your information I have not installed any drivers for the cdrw writer,how to set it work with the windows driver I could not read or burn with this writer,and finally how to disable the popup wizard. Thanks.

6 replies

by rcom

Boot to safe mode and remove all the cdroms in device manager. You can also download and install the latest chipset drivers.

by wakim

Thanks for your swift reply,could you please tell me more what to do after what you suggested,I am a newbie in this.Where can I download the latest chipset drivers and how to go agout it. Thanks.

by rcom

Did you boot to safe mode and delete the CDROM drives?

Press and hold F8 right before the cloud screen that says Windows 98 appears. Then select safe mode. For Windows 2000 or XP it will say press F8 across the bottom of the screen as it begins to boot.

After it finishes booting, go into device manager?

Open control panel and select the system icon. From there either select device manager from the tabs across the top of the box or for Windows 2000 or XP select the Hardware tab then Device Manager.

Click on the plus for the CDROM icon to expand or lower the list of CDROMS. Then delete them all from the list.

Reboot.

The chipset drivers are from your motherboard company. The main providers are Intel or VIA. To find out open Device Manager and select Hard Disk Controllers. The last one in the list will say which company the chipset is from.

If you have a system from Dell, HP, Compaq or others like that you can go to the website and go to the downloads section and you'll be able to choose your system based on the model and serial number. Withou any informatin about your computer its hard to explain the best way to obtain drivers.

Try the first step and see what happens.

by wakim

Again thanks for your speedy reply. I have uninstalled the drivers after reboot the same drives were present 1. atapi cd-r/rw 40x12 2. generic dvd-rom scsi cdrom device 3. hp dvd writer 300n. What is the item in number 2 stand for,I have only a dvd writer and the recent cdrw writer in my computer. As for the chipset I could not find the Hard Disk Controllers,but in the IDE/atapi controllers it is mention as VIA Busmaster IDE controller,can it be this one ? If any further clarification needed please ask.My OS is windows xp pro. P3 1GHz. with 350 RAM. Thanks

by rcom

What is the software that came with the burners?

I'm a bit confused the Atapi CDRW is the BenQ drive. You may have an compatibility issue with the burning software that came with it and whatever was installed with the HP drive. The second scsi device may be a virtual drive installed by the software that came with the DVD burner.

Since you have VIA chipset its pretty easy to update the driver.

Copy the link below and paste into your broswer address window. The download will start automatically. Pay attention to the location where the file is saved. After downloading run the instllation and follow the onscreen instructions. Just takes a minute for the driver file to install.

http://tinyurl.com/6wza2

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