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Brand new HP Proliant server

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by mojeda 1 view

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I am installing Windows 2000 Server for the first time on a brand new HP Proliant server with a 80GB SCSI drive. Upon start on it starts setting up the W2000 install but before it starts the actual installation it stops and message says "OS cannot be installed, no hard drive found". I checked the BIOS and as expected it shows no IDE drives (the PC doesn't have one), but it doesn't show any options related to SCSI drives. I cannot install the drivers either because the computer came with no OS. What do I do?

19 replies

by mrjay67

1. there should be a driver disk that came with your scsi drive(or server in your case). You will need this to load the OS. if you do not see a disk then you may need to download drivers.

2 When starting to load any NT system(currently) there is an option at the beginning to press F6 to load scsi drivers. This is where you will need the driver disk for you SCSI drive. I dont know the exact process after that but you will need to set up the SCSI drive(I.E. defining the array or raid).

After the drivers are setup it should be a fairly normal load.

hth,
Jason

by mrjay67

It's possible that you might need them setup before getting to the OS install. You might try booting the system and looking for an option that says something like press shift-cntrl-s or some other key combo to go into SCSI setup. This would basicly be a BIOS like setup for SCSI. This may be needed to get the system BIOS to recognize the SCSI drive(s).

If nothing remotely like this is showing up then the system may not be seeing the SCSI controller or drive for some reason. Might need to double check the cable connections for the drive. If it has a seperate card for the SCSI make sure it is seated properly(might reseat it). Before cracking the case make sure your warranty allows this.

If you get the BIOS to see it after this then try the OS install again. Press F6 and have the Floppy ready with the drivers. I don't remember if it needs to be in the drive first or if it will ask for it. It may be able to read a CD also but i dont remember (its been a little while since if done a SCSI setup from scratch).

Jason

by mrjay67

One other possibility is that W2k may not be compatible with the system(at least not with some help). I know we had to finagle a little bit to get Netware 6.0 to work on a new HP Server. Oddly Netware 5.1 would work as well as 6.5. We finally found the drivers to make it work though.

Try putting in the system setup disk that came with the server(I forget at the moment which one exactly it is). There should be a setup that will tell you what OSes will work or not. Being Windows 2000 I doubt this is the issue, but one never knows. Hope all this helps or at least sheds some light.

Jason

by hal 9000

AS you have not given the model of the HP it does get a bit hard but Win 2000 Server does recognize SCSI Drives so it has to be an unsupported SCSI interface that is your problem. There should be a disk that came with the HP and you need to push the F6 key and load the SCSI drivers into the RAM Drive that the Windows installer has created so that the install process will recognize the SCSI adapter and connected SCSI HDD's. There should be at the very least a CD that came with the box and when you get into the F6 command you'll only need to actually install the SCSI Adapter so this will most likely mean a lot of DOS commands being used to reach the sub directory with them in it. If there is a floppy for the SCSI and you have a floppy drive it is a lot easier as you do not have to go through all the DOS commands to reach the right drivers.

If this is a new unit ring HP and they should be able to help you out even though they are generally not that knowledgeable on the first string support desk you should ask to speak to a Senior tech and they will provide you with the required information on how to load W2K onto the box.

by mojeda

I tried the F6 instruction to setup the SCSI hard drive during W2K installation but I get the following error when doing this and trying to load the drivers:

unexpected error (0) ocurred at

line 962 in D:\NT\private\ntds\boot\setup\

by howie_erickson

Is the SCSI BIOS enabled? If it is not, then Windows 2000 could find no boot device to install to.

Hope this helps!
Howie

by cg it

the proliant comes with an HP SmartStart CD[ V7.30 is the latest version]. you have to run that first. It installs ALL the drivers for you. The smartstart CD will setup your SCSI drive array and you can configure it mirrored, striped or striped with parity. It will also have an O/S installation wizard where it will install the O/S for you so you don't have to press F6 to install SCSI drivers [built in answer file].

by tonythetiger

There should be a "smart start" CD which came with your Proliant Server. Boot with this, and it should walk you through everything.

by elementrace

Win2000 Server probably doesn't have the drivers needed for your server's particular drive controller so you'll need to provide your own. Your Brand New Proliant server should have come with a Smartstart CD to help you set up. You can use it for a (mostly) automated installation of the OS that will install all drivers for Win2000 Server, including the SCSI controller drivers. If you have the CD but are installing manually (without the help of the CD) you should make a driver disk using the CD. Insert the CD into any computer and use the program to make a driver floppy disk. When you install the OS press F6 and when prompted insert the floppy. If you don't have the CD, you'll have to download all the drivers for your particular model. Then try to install again. It should work. We installed on a DL320 and had the same hiccup.

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