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BSOD when printing from IE

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by l lynch

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I am regularly begin called to NT Crashes (BSOD)where the Users are printing from IE when the BSOD occurs. BSOD occurs about 1 in 4 times when printing from IE.

Can anyone help me isolate the problem

5 replies

by magetower

Things to look for:

- Are they all running the same version of IE?

- Are they printing to the same printer or different printers?

- What type of pages are they trying to print (single, framed, ...)

- Look at the first filename listed in the BSOD error code. Is it the same for all systems having BSODs. (indication of a driver problem)

Look at all these details and it may paint a picture of the real problem. If you are still stumpped then post the information here and someone will figure it out.

cheers

by csmith

From my experience.
Updating IE fixes about 40% .
Reloading the printer driver 20% .
NT service pack 10% .
Other software conflicts 10% .
Hardware 20% (One PC even had a I/O chip failure.)(Required a new motherboard.)
The address that it crashes on is important.
Regards, Chris

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