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CD Player Contols Grayed Out

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7 replies

by tsmoot4840

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A friend asked me to take a look at his computer because his CDs won't play in his CD-ROM. When I pull up the CD Player, nothing but the eject button works. I checked the cabling inside the case,which was secure. I also looked in sounds to ensure the mute button wasn't selected, I checked for any conflicts, but everything seemed fine. Its a Windows 95 with 3x and DOS 6.2 installed, I saw that in Add/Remove Programs. It is an older computer. He said it worked before. I do have my A+ certficate -trying to apply some real world experience to that paper - and would like to solve this problem, but I don't want to make a mistake since this is his only computer. Any suggestions to what the problem could be? Much Thanks.

Tracy

7 replies

by buffalodan

Open control panel, choose multi media.
Select the "Devices" tab,select the "CD AUDIO DEVICE" and choose properties.

Make sure you have selected "use this media device"

Good luck

by roland63

Assuming the CD Rom drive shows up with no problems under DEVICE MANAGER, try that drive on another computer - the drive may be shot.

If its showing with problems (exclamation marks, red x's) then remove the drive from Device manager, reboot the pc and check device manager again to see if things are ok now.

Good luck.

by macgyver.hicks

Hi tsmoot4840,
2 other things for you to check it the above don't work. Check the cable itself to see it it is bad. Try one that you know to be good.
The nest thing is to see of the BIOS is registering the CD when the computer goes through the POST.
I wish you well.

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