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Collating Copies on HP IIISi Printer

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by jknox

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Hi, I have a stupid question. We have an HP IIISi printer, and all computers printing to it have the same problem, that it does not collate multiple copies.

I have checked driver settings - there are no collating options in the printer driver. I have checked the printer's front panel - there are no collating options on the front panel. I have printed from more than one program (Quark XPress and Microsoft Word)with the same problem from both. I've tried different computers - same problem. Every time I made sure "collate" was checked in the print dialog box, from each program.

I am out of ideas...can anyone else help? I put this same question on HP's ITRC forum, and have not gotten an answer in two days. I also found nothing in their knowledgebase.

Thanks in advance for your help!
:-) Joanna

9 replies

by roland63

At the risk of asking something stupid, Can you tell me if there is a COLLATING attachement to the printer?

We have an HP5si and it comes with an attachement on the left for collating.

by jknox

I think you're thinking of the duplexing attachment, and that is not needed for collating.

by jolly roger

I have a mere HPLJ3 printer and when I send a print job using File/Print, the dialog box that opens up has a "Number of Copies" selection on the General tab. Whenever I set it to a value higher than 1, it activates a "Collate" selection. This, as you know, saves a lot of paper shuffling. My OS is Windows 2000 and I cannot recall if earlier/other OSes had this capability. If you can't solve the problem, post another message telling the OS you're running and I'll see what I can find out. Good luck!

by jknox

We also get that collate selection, and it is checked, but the printer still isn't collating.

by robbi61

If you use the file drop down menu in your application window, and select print, you should be able to select how many copies you print, and then checkmark the collate box. This works with any HP printer. Collate is not found in the print drivers,or on the control panel of the printer. I use an HP IIP, and at home I use an injet and both collate fine. I service all makes of HP printers, and have never seen a collate option in the drivers. The 4si has an automatic job divider, that separates print jobs. The 3si does not have this ability. If your problem is strictly a collate problem, and not a job separation problem, then your operating system could very well be the culprit. Make sure you have updated drivers for your printer,(you can get updated drivers from the HP website), and that they are compatible with the operating system that you are using. Good Luck!

by jknox

I tried the newer driver, even printing from two different operating systems (Win95 and Win2K) with their respective drivers, it still won't collate. It does not appear to be anything on the computer/driver side, as it is the same with all computerssending to it.
Thanks for the suggestions, though!

by jknox

A little more info:
I just thought I'd try creating a new file (2 pages - each page just said test page 1 or 2) and sending 2 copies collated, and as expected, it still came out uncollated. The strange thing is then I tried sending it to a different HP IIISi printer, and had the same results. So, realizing this is not normal, I tried again to the printer I usually use (another IIISi) and it still had the same problem!

I tried unchecking collated, just in case it was working backward, but itmade no difference.

Any other ideas?
Thank you!
:-) Joanna

by jknox

You won't believe this. I finally checked the user reference manual, and found on page 4-19 that the IIISi only prints uncollated copies.

Oh well...should have checked the manual first!

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