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Corrupted normal.dot

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3 replies

by shellyrides

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In Word, one of our users no longer has a drop down menu under the insert>headers/footers>autotext. We use this on every document to put in the file name and path. Our IT person says this is caused by a corrupted normal.dot file, which is over 400kb on this particular computer, and the only way to solve the problem is to delete the normal.dot file and start over. This user has many, many templates and toolbars customized to his work. He really does not want to have to start over. Does anyone have any other suggestions?
Thanks,

3 replies

by kenone

Those are saved in a different place.
If you turn on the "AutoText" toolbar you still don't get the options?
Does anyone else have the same toolbar/key modifications? You could copy their normal.dot..

by thumbsup2

As your IT person correctly stated, the only way to fix a corrupted normal.dot it is to delete it and let Windows/Word recreate it. That does not delete the customized templates

If this user's normal.dot are so heavily modded, what procedure do you use when you have to set up a new computer for this particular user? Their customized toolbars, macros, settings, etc... should be stored in a customized template so they're easy to move.

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