In addition to checking in BIOS to make sure that the serial port is enabled in the first place...you should also check the device manager under -Ports (COM & LPT)-
There should be a listing for Communications Port (Com1)...if it's there...remove it and reboot the system so that windows redetects it.
Another thing you could check to give you a definitive answer to wether the port is detected or not, is using the debug command...(Start | Run...type debug)
1. you'll get to a dos windowswith a dash prompt (-)
2. type d 40:00
3. the output is kind of confusing...the part that you will be looking at is the first row of the output, it should loook something like this:
---------------
0040:000 f8 03 f8 02 00 00 00 00-00 00.....
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the columns that say "f8 03" is in reference to Com1...the ones that say "f8 02" is in reference to Com2...if there are 4 zero's in place of f8 03, then Com1 is not recognized and you may have a hardware failure
hope it helpsJoel
jdm.4mg.com