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Deleted Items Outlook

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by lhatcher

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I have a user that retrieves her Pop mail using Outlook 2003. When she deletes an email from someone she has in her contact folder, the mail is completely deleted, when its from someone else, usually spam, when she deletes the messages goes to the deleted items folder. She has no rules to would cause this. all patches are up to date. Anyone have any suggestions?

10 replies

by hal 9000

It has to be something that has been done to Outlook as this isn't the way that things should happen when items are deleted they should go to the Deleted Items Folder but I'm betting that somewhere along the line she has opted to permanently delete items from known sources.

Sorry I can not give you a fix other than recreating the user account and then transferring all the stored files across before deleting the old account. There are so many way that this could have happened that you will probably spend several weeks looking and still not find what she has done to get this to happen.

Col

by lhatcher

I was trying to avoid a reinstall, but I guess that will be the simpliest way, since as you said, it could take weeks to figure out the setting that she has changed, Thanks to all for answers.

by lhatcher

I was trying to avoid a reinstall, but I guess that will be the simpliest way, since as you said, it could take weeks to figure out the setting that she has changed, Thanks to all for answers.

by neil cotton

Is it prompting for "Do you want to permenantly delete this message?".

What you might find, is that they are not being deleted, they may be being moved or archived.

Recreate the problem, take a unique subjected email...."delete it"...check deleted items......then do a search for the subjected mail ....I think...."tools > find > advanced find"

by lhatcher

It does not prompt before deleting. I already tried the advanced find, but the email were no where to be found.

by master3bs

If they are being archived; you might be able to find them. Do a search for archive.pst and if that doesn't show up; search for *.pst to show all personal folder files.

Failing that; to prevent this from happening I would try reinstalling. That's a bit of a drastic measure; but if you can't find the setting it can help.

1. Export your personal folders to a pst file. I usually name it [date].pst.

2. Uninstall and reinstall Outlook 2003.

3. Import the pst file.

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