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DELL ERROR CODE "M1004"

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18 replies

by philmaas

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This is insane!!!!!!!

I am getting nowhere with this!

PlEaSe HELP!

This is what I get when I boot up after the two beeps;

Phoenix Bios 4.0 Release 6.0
Copyright 1985-2001
Phoenix Technologies Ltd
All Rights Reserved
Inspiron 2650 series BIOS version A13
CPU = Intel Pentium 4 mobile CPU 1.60 GHz
640k System RAM Passed
254M Extended RAM Passed
512k Cache SRAM Passed
System BIO Shadowed
Video BIO Shadowed
Fixed Disk 0: Hitachi DK23DA-20
Atapi CD-ROM: Samsung CD ROM SN-124
Mouse Initialized
Fatal Error:
An error has been detected with your system.
Please call DELL support with error code # M1004

Press to resume, to setup

Thank you.

18 replies

by acmearchitects

I don't have the answer, but I do have the same problem with my Inspiron 5100. Phil Maas, did you ever resolve your issue and if so what finally worked for you.

by mimi.labella

Hi,

Call Dell Support or go to the Dell Support Chat room and let them know you are getting error #M1004. They will probably replace your laptop. I had the same error but my laptop was overheating and they exchanged it with a refurbished unit newer than the one I had.

Mimi

by carterhenderson

I assume this only works if the laptop is under warranty? I have a user with an Inspiron 1100 that for no reason or warning will just shut off. The laptop has been well cared for and re-seated the processor and fan - it still shuts off but is out of warranty.

by geekynerd

It makes sense to say that the error is because of overheating. Until I upgraded my bios, I didn't have this problem, but now I do (On a Inspiron 2650) and I think maybe theres a bug with the cooling fan control for the bios, something Dell should probably look into... I noticed the fan doesn't turn on as often as it used to.

by rivalstock

I realize that this is 2012 and a few years have passed since some of these comments had been placed, but after reading thru all of them I have yet to see anyone mention using heat transfer paste when re-installing the heat pipe assembly. I have a Lat D530 that I've (unfortunately) upgraded the BIOS to A10 and of course it has had issues with this very same problem. I just re-assembled the unit after pulling the heat sink / heat pipe out and cleaning everything (including the chips). After making sure everything was clean, I re-applied some heat transfer compound and re-assembled the unit. In my case the problem has been solved - at least for now. I suggest that you DO NOT upgrade your bios to the latest revision unless you are told to do so by DELL. Doing so could could create this issue to come of light.

May the force be with us.

Edit #1 - That didn't fix it! And I was able to downgrade the BIOS to A01. Of course while attempting the downgrade I was warned that this was not a good idea but I did it anyway and the computer restarted just as it should, but with the heat error code. Because I am an experimenter, I will try a different fan assembly to see if this is the problem - since it does not appear to be running.

Edit #2 - That didn't fix it either. So I shall use my little Latitude with LInux for the rest of it's natural life - however long that may be.

I won't replace the main board. I will just part it out when the time comes to retire the unit. Oh well, can't say I didn't try.

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