Desktop support workloads - TechRepublic
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September 10, 2001 at 11:15 AM
teaguer

Desktop support workloads

by teaguer . Updated 24 years, 8 months ago

Given that there are 3 levels of desktop support, 1) Assistant, 2) Desktop Tech, 3) SR Desktop Tech, how many desktops should each tech be required to support. I realize that the end client’s experience has a significant impact on the figure, but there should be some guidelines. We have two level 3 techs and a working director of IT supporting 1000 network nodes.

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