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Essential utilities for Technical Support

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by jgdewindt

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What are the utilities you consider essential for Technical Support? My personal list includes Ghost, Netboot, AVG Antivirus and SANDRA. What?s on your list?

10 replies

by jaqui

ethtool
ifconfig
ed
linuxconf+utils
fdisk
e2ed
e2resize
e2fsk
traceroute
lynx
iptables-ipv6
shorewall
spamassasin
reiserfs utils

tools to actually figure out what is happening, and do something to fix problem instead of masking the problem with a bandaid

by mtrox

If you're working on workstations, something like Knoppix, or some other bootable system that will let you read and copy NTFS data is essential.

by willcomp

To some extent, necessary utilities will depend on your focus. I mainly deal with personal PCs and small (make that very small) networks. Here are ones I use frequently.

Built into OS:

msconfig (have copy on thumb drive for W2K PCs)
ipconfig/winipcfg
ping
disk cleanup
regedit

Malware Removal:

AVG
Stinger
Ad-Aware SE
Spybot
MS Anti-Spyware Beta
Hijack This

General:

Registry Cleaner
Everest Home
Bart's PE
Ghost
Hard Disk Manufacturers' utilities
WinsockFix.exe (invaluable little gem)
Windows boot disks (95, 98, 98SE, Me)
Zone Alarm Free

Also CDs of every version of Windows beginning with 95B for repair installs and/or driver installation.

Odds are that I missed a few, but this is a goodly portion of what I use frequently.

Dalton

by ec_rbahr

That noone has mentioned:
WinVNC
Spyware Blaster
Easy Cleaner by ToniArts
Angry IP Scanner
HoverSnap
FreeUndelete
KeyFinder

by shaung411

Ok, I have a 1GB thumbdrive with XP-Pro-SP2 loaded onto it (bootable on newer computers)& a cd with all the apps for repairing common service calls.

cd)
Windows 98 Boot Disk & ERD Recovery CD (dual boot)
NTFS Dos Driver (reads NTFS from DOS ! )
Fprot antivirus for DOS (updated definitions)
Partition Magic Pro 7.0
Mcafee 8.0 Enterprise (updated DATs)
Adaware SE (with recent definitions)
Spybot - Seek & Destroy (with recent definitions)
HijackThis!
Microsoft Anti-spyware
Adobe 7.0 reader
Winzip & WinRAR
Wininternals AdminPak
ProcessExplorer
ResHacker
PE Explorer
TCPview
Windows XP Drivers & system files (I386 dir)

( I actually have one cd for XP and one cd for win 2k with the above apps)

by chris parker

I have a similar set of tools. Mostly its a techie toolkit cd iso i downloaded, which has a good array of troubleshooting apps.

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