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etower 500ix wont

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Hi i have my friends e tower 500ix and he said it just wont do anything well i got it home turned it on and it wont get off the mouse tutorial screen.please help me ty in advance linda

8 replies

by queen1

Boot to safe mode (press f8 at boot), scan for spyware,viruses,and trojans. If these aren't already loaded on machine you can load them in safe mode. Chances are the machine is just loaded with garbage.
I'd start there, I'd also defrag, and run scan disk at next boot.

by dmiles

HijackThis should only be used if your browser or computer is still having problems after running Spybot or another Spyware/Hijacker remover. HijackThis is an advanced tool, and therefore requires advanced knowledge about Windows and operating systems in general. If you delete items that it shows, without knowing what they are, it can lead to other problems such as your Internet no longer working or problems with running Windows itself. You should also attempt to clean the Spyware/Hijacker/Trojan with all other methods before using HijackThis. If you allow HijackThis to remove entries before another removal tool scans your computer, the files from the Hijacker/Spyware will still be left on your computer and future removal tools will not be able to find them.

by 3xp3rt

Your computer is infected. If you can't remove the infection in safe mode, you can try to reinstall the windows from original install CD.
After the install try to install some antivirus and antispyware program, and desinfect the computer with this. If still not working, You must delete your Windows directory and try reinstall windows again.

by lmmsnastygrl

I can't get it to go into safe mode even it loads windows 98 and then goes to mouse tutorial i sut it off and un plugged the mouse and turned it on again and it said to shut it down and connect a mouse i did and it does the same mouse tutorial it says to press esc to exit and it wont do it

by hal 9000

I tend to agree that there is some form of infection there.

Since you can not get it to work in Safe Mode you're only hope is to do a scan from DOS with something like the old Norton's Rescue Set made on another computer and make sure that the AV side of things is up to date. If that doesn't work you're stuck with a reinstall of the entire system and you'll most likely have to save any existing data as well.

To do this remove the drive from that unit and plug it in as a Slave or master on the secondary channel and copy the data across from it to something else then wipe the drive with one of the many wiping tools available so there is no possibility of anything remaining on the drive to reinfect the new installation.

Col

by lmmsnastygrl

Ok i get it into safe mode but i cant get it to do anything after that its like the keyboard isnt working but it would have to in order for me to press f8 right so im stuck please help

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