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Explorer Caused an Invalid page fault

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by m.r.chambers 2 views

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I have a client using windows 98 on his laptop. Wen he starts the computer, he is able to log in, but then a fatal exception error message appears. The details say that "Explorer has caused an invalid page fault in Module EXPLORER.exe at 015f:00401f31"

The mircosoft support site has several pages on this (or similar) messages, but none of the solutions appear to work.

For example, it was suggested that the win95 version of Explorer was on the root directory, but it wasn't. Also, several pages referred to problems starting after the user updated video drivers, Internet Explorer, etc, but none of these things were done.

When starting in Safe Mode, can start windows but nothing except the desktop image(not even start bar) appears,and the End Task list is completely empty.

Any ideas?

12 replies

by zlitocook

Ipfs are a pain! I had the same thing on a new HP MS answer was to compleatly remove IE and reinstall it. Well it did work but it should have been easyer then doing that.

by m.r.chambers

Sorry, never got a chance to try ony of these responses: the little bugger went behind my back and reformated! Ah well, bound to come across the same thing again sometime.

Thanks anyway.

by m.r.chambers

PS: I probably should mension the fact that when I click 'close' on the error message, the computer shuts down: ie, I cannot access any part of windows directly...i can use dos for certain things, of course, but Windows itself is, for all intents and purposes, dead.

by dpalsen

I think you can also solve this by turning off all 3D acceleration, if I remember from the KB correctly.

by skenny

IPF's in Explorer are hard to fix. You don't really have enough info to go off of to find the real problem. You could try to reinstall Windows over itself and see if that will get it running. Most programs will remain in tact and working when youdo this. You will have to reinstall any programs that would install with the OS, like IE or shutdown patches. From the sound of it you can't get to much to try anything different. Do you get the error when you escape the login?

A last resort is format and start over. Good
luck!!

skenny

by techjj

Boy, the info is kind of General, but first thing I would make sure the system is clean of virus (namely Hybris). Next I would go to DOS prompt and replace wsock32.dll file with a clean copy. Otherwise try to reinsstal IE.

by t165

This may sound like a overly simple answer but in my experience there is only one quick easy way to get rid of an internet explorer error.
Load the next version of Internet Explorer. If you are running IE 4.0 try going to IE 5.5. I assume that youare crashing too ften in IE to download a new version so I will suggest that you go to barnes and noble and buy a computer magazine that has a cd with IE 5.5 or later. If you have an AOL cd lying around you may be able to grab Internet Explorer 5.5 off of that. Just search the cd for a file called ie5setup.exe.

The reason I suggest this is that you could spend a ton of time trying nail down the exact cause of the problem when installing a new version fixes the problem 99.9% of the time.

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