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Gateway will not go past Splash Screen

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by joegrosskopf

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I have an older Gateway Essential 500. When the machine boots, it shows the Gateway splash screen, initialized the CD-ROM, spins the hard disk, then stops. I get no errors, the splash screen sits there. I've tried putting in a bootable CD-ROM and floppy and it does not read either. I have tried removing the bios jumper pin to put it in configure mode and same results. I downloaded a new bios flash file, and set the BIOS jumper pin to recovery mode and then I get no monitor signal at all. I am at a lost here. Any suggestions would help. Thanks

4 replies

by sgt_shultz

you need to get that splash screen out of your way. can you hit esc or tab during that part to see if it will reveal what's 'behind'. i bet you will see it hanging somewhere in its system check. if you are lucky it has bad keyboard and/or bad keyboard port. maybe memory? i would start seeing what i could do to affect things. sounds like swapping in a known good pci video card might be good. pull out some or all memory and boot it. pull out the video card and boot it. maybe if you could see why no sound then you could get motherboard beeps to help.

by daowen

You have a bios error being reported when the splash screen comes up. Hook up the speaker and listen to the beeps. Refer to the troubleshooting page on Dell's site to interpret them.

Doug

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