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Getting a BSOD when I try and install a game

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by ripcity

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It says STOP: 0x0000008E (0xC0000005, 0x00000000, 0xB0C1B88, 0x00000000)

Please help b/c this is driving me crazy. It's not only been doing this whenever I press the INSTALL button for this PC game, but it does it at random times, too.

8 replies

by captbilly1eye

The error you are getting is related to a memory conflict. These types of errors are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade). However, some trojan virii will also cause this type of error.

Are you using Windows XP or Vista?
When you get the error, does it list a file associated with it (such as Nv4_disp.dll or some other .dll file)?
Does the error reference a driver (such as win32k.sys or another .sys file)?
What make and model of video card are you using?
How much RAM do you have installed?
What type of processor?
What game are you attempting to install?
Do you have DirectX 9.0c installed?

Go to Start - Run and type in 'dxdiag' (without the quotes) and click OK. Run the DirectX Diagnostic Tool and then go through all the tabs to make sure there are no problems there.

by ripcity

Windows XP.
I'm trying to install Star Wars: Empire at War.
I use a Radeon X700 video card.
I have 512 MB of RAM.
DirectX 9.0C is installed.
The processor is Intel Pentium 4 CPU 2.80 GHZ.

For what it's worth, the game worked fine on this same computer about a year ago. The BSOD doesn't mention anything else.

by captbilly1eye

and based on the assumption that nothing physically has changed on the system since you last installed the game...

Go to this link and follow the instructions:
http://tinyurl.com/3e4bhy

Additionally,
Download and install the latest BIOS for your motherboard and the latest driver for your video card. Both can be downloaded from the respective manufacturer's web sites.

Try adjusting the Video Hardware Acceleration. Typically accessed by going to Display Properties, Settings tab, Advanced button, Troubleshoot tab.

There is the possibility that the error is being caused by a CPU that is overheating or getting ready to fail.

I hope this helps.

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