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Help Desk Employee to Computer / User Ratio

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by george hogge

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have been trying to find the answer to this w/o having to pay $100 or more for a bunch of statistics I don't need.

What do you think is the industry standard and/or average for the number of Help Desk Employees per Computer and/or Computer User.

I look forward to your feedback.

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by george hogge

Your post provided me with a wealth of information. If you're ever in South Florida, I owe you a lunch.

by mjd420nova

I've seen the stated average at around sixty to eighty help desk people to user ratio but have seen as many as 120 and as few as thirty. I think the biggest determining factor is the expertise of the help desk person. Experience with certain software packages and familiarity with hardware platforms being the most important. In our organization, when field service people tire of the grind or develop problems with working in the field, they can continue to be an important part of the process by taking calls and we find they excell at it having been in the field and knowing what the job really entails.

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