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Help Desk Software

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by jett69

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I need to chose a new help desk software for my company. The one we are currently using is no longer being supported. Currently, I'm writing a RFI to the vendors.

I need help with the Scope of the Project? This is what I have so far.

? To provide the best support possible to the employees
? To provide IT techs the ability to monitor and record incoming technical issues
? To come to a better understanding of the vendor provided solutions to assist clients implement a single-source Service Desk Software Solution

Thank you

5 replies

by brian.kronberg

- List of required features
- web interface
- easy backup and restore
- SQL backend
- ...
- Support requirements
- online support
- 24x7 800 number
- ...
- Solution database
- Import/export
- Connection to online resources, KB articles etc.
- ...
- Add on modules
- Desktop remote control
- Software inventory
- Workstation configuration management
- ...

Go to the following site and research the features of many of the leading products. Then make your list of required features.

http://www.capterra.com/help-desk-solutions

Good luck!

by davidrogers5

Check out this new article too.

Electronically sharing health information is coming. For those of us in addictions treatment this has great implications. State and federal initiatives promoting electronic interoperability of health information affect us directly. This is especially true for those of us providing addiction treatment where privacy and confidentiality for covered programs is regulated by a federal law known as 42 CFR Part 2.
Addiction treatment providers need to participate because sharing patient information will improve health outcomes. ( http://goo.gl/qUlSh , Behavioral Health Software)
By Dr. John Leipold, Executive Vice President / COO, Valley Hope Association

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