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How do i improve on reducing SLA breach

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by abhishekta Jan 20, 2009 last reply Jan 20, 2009

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I am working as Shift Manager and my challenge here is to keep a tab on SLA Breach.

Kindly suggest on how can i reduce SLA Breach for high severity issues..

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Clarifications

You are the "shift manager", you should know the goals and up-times that are required by your clients.

The old saying "An ounce of prevention is worth a pound of cure" holds true.

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