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HP Jornada 540 syncing problems

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by al 1 view

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My CEO has an HP Jornada 540 Windows CE device which currently is causing me major difficulties.

The device has been working fine until recently, however, the device through Auto Synchronisation (ie syncing once Outlook information is chaged) is now staying up to date with the PC to which it is attached.

If we add tasks to his task list in Outlook, this should automatically update on the PDA, as with Inbox, Calender, Contacts. This is not happening, and if we remove the device from its cradle and reseat, then it will sync. This is OK as a temporary measure, but will not suffice in the long term.

Have re-installed Activesync 3.1, have soft rebooted the PDA - have not tried completely wiping the PDA yet (last resort). Have checked Activesync settings - all seems OK.

Please any suggestions would be greatly appreciated. These devices do my head in - not enough control over how they work so when they fail - there isn't a lot support techies can do.

3 replies

by steve.fall

Open the active sync window snd select options. Select Sync mode an ensure that it is set to Continuously.

On conflict resolution select to always replace.

On the Sync options ensure tat the contacts and calender options are installed.

by al

Unfortunately I had tried all these options in playing about with the PDA. Eventually I had to rebuild the desktop PC to resolve this annoying problem.

Post rebuild I noticed that latency with regard to syncing. A period of 3-5 minutes until the PDA is updated with new data from Outlook. I am not sure if that is right as I rarely use a PDA

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