Desktop

Ask something
Discussion Locked

I dropped my laptop. HELP!!

0 helpful
5 replies

by vindicatedbliss 1 view

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I dropped my Dell Latitude D500 laptop and now when i put the power on, I get a blue screen of death saying

stop:c0000221unknownharderror\systemRoot\system32\ntdll.dll

I cannot start the computer in safe mode. Nothing I do works, though I dont know much about troubleshooting therefore havent really done much. Please help!!

5 replies

by hereinoz

Sounds a bit like the hard drive is not firing up. This could be as simple as the drive has come loose from its connections to there being a crack in the motherboard, or anything in between.

If you don't know much about troubleshooting, take it to your friendly neighbourhood laptop shop and get them to see if it is repairable.

What do you think Chas?

Alan.

by skidoggeruk

Microsoft say you have to re-install. Microsoft Knowledge Base Article - 101096.

I think you might be able to overwrite this dll if you can manage to boot from recovery disks. You don't syay what the OS is. I seem to recall that this is one of the core dlls required for NT to boot, and will be on the recovery disks themselves. Hope you have made a set.

Messing with boot files can be an irreversible process, so if you are unsure how to proceed, please seek assistance.

Good Luck

by kimscomputing

If you need to recover any data before reinstalling. Go to your local compusa type store and purchase a laptop hard drive enclosure (about $30). Hook to another pc by usb and transfer the files. You can also try to run a scan disk on the drive before giving up and it may help to reseat the hard drive back in the system.

This discussion is closed to new replies.