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Industry standards for specific IT services delivery

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by rdcimafranca 1 view

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Hi all,

Working in a IT Services outsourcing company, I am currently enganged in defining a scoping document for every technical position that we are offering, from Technical support 1-3, database administrator, QA and other technical related positions. Defining all the activities/tasks/responsibilities, I have to have an "Industry standard" column with every activity, so as to set the level of expectation on proposals.

Sample:Technical Support
Desktop management activities Client desired vs Industry Standard
format
backup
patch deployment

I know there isn't a one stop shop site for these type of things, so I'd like to ask for leads or existing websites that have these industry standards.

Help would be much appreciated.

Thanks!

2 replies

by thumbsup2

Not sure anything at all exists which would be labeled as 'Industry Standards', especially with the example given. No two jobs are exactly alike. The services you offer will need to be molded to fit your customer base.

For example, the term "Technical Support" alone can encompass absolutely everything even remotely related to electronic equipment, from a fancy calculator, GPS unit or PDA, to a server farm which takes up a whole city block!

Technical Support for what? QA for what? Database Administrator for what? Just what kinds of expertise do your potential clients need?

As far as I'm concerned, there is no such thing as an 'Industry Standard' for any IT related position, except in the BEAN COUNTER's books. And good luck finding someone who would be happy working for a company which THINKS they could possibly define such a thing.

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