Desktop

Ask something
Discussion Locked

Internet Access Timing Out

0 helpful
3 replies

by chintze

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

We have Microsoft Back Office Sml Business Server 4.5 on our network server. We use a Entree webramp with a deticated ISDN connetion.

We recently changed our Internet service provider and have had problems staying connected to the Internet.

I checked with the phone company on the line to check if there is a duration problem. After two days of testing and no problems I was able to eliminate that variable.

I then tried pinging the webramp. The first was a ping to our Network webramp, Ireceived all replies back. When pinging to the IP address for the new Internet company I received 3 out of 4 packets. The first two replies came back all right but third came back as timed out and the fourth passed the test.

The webramp company is out until after New Year's and I have 25 very teed off people right now.

Can anyone PLEASE help....

3 replies

by geroxx

It really sounds to me like you have a problem with your provider. I would grab their contract and see what kind of "uptime" clause they have.

AS I understand ISDN... Those connections are susposed to be persistant (never hangs up on you like many normal dial up connections do).

I would go so far as to suggest that you change ISP's. There is no excuse to have you field service force off for so many days at a time without anyway to help customers.

Sorry I cant answer you question or give you a fix, but I would really see about hammering the ISP and getting a new one. Maybe even check into getting a DSL or cable connection. ( its way faster than IDSN) My company has an ADSL connection and we have enough bandwidth to run 4 computers off of it.

Gary

This discussion is closed to new replies.