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Internet Explorer not opening webpage

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by marcg

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My boss is the only one who can't access the login screen of our Internet Banking transactional website. He's using Win NT 4.0 sp6a. He gets a page cannot be displayed error with a filename DNSERROR.HTML IN THE URL FIELD. I tried upgrading to IE 6.0 from 5.0 and still he can't access the login screen of our website. How do I totally remove Internet Explorer 6.0 and does anybody think that there might be another problem?
Thanks.

4 replies

by nikki96

You can't remove IE6, you can only re-install an earlier version of IE. MS integrates the browser into the OS, you can't remove it.

Anyway, DSN error means that his browser/computer doesn't know how to resolve the URL into an IP address. Ping your domain name and get the IP address and have him enter that into his address bar. If he can see it then, his machine isn't connected to the internet properly (if he still sees nothing, he might not be connected at all). If you use a proxy at your work, make sure the proxy is entered into IE (tools->options->connections tab).
If you don't, how is he connecting to the internet/LAN/WAN/whatever?
The computer needs to know how to look up urls. It does so using a DNS server that is usually configured through either the proxy or through an ISP.

HTH
~nikki~

by marcg

I figured the problem had nothing to do with the DNS. I actually needed to repair the IE 6.0 installation in Add/Remove programs. I believe that he had a corrupted file in his original version of IE 5.0. Thanks.

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