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IT PEOPLE

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For someone reading postings, one begins to wonder what it is that possesses the IT professionals mind?

There are all these postings about Marvin the Martin, off beat political thoughts, and diabolical schemes against ex-spouses mixed in with my hard drive crashed and my dog has been assimulated.

Is the IT professional a normal being?

42 replies

by dc_guy

It's still true -- although not as true as it was 35 years ago when I entered the profession -- that IT tends to select for people with weak people skills, people who are more comfortable dealing with technology than with other people.

So you're more likely to see eccentricity in the postings of our community than other groups.

What possesses the IT professional's mind is things of his own making, ideas born of his own spirit, more so than the mind of a person who spends more time interacting with other people and normalizing his thoughts to the group.

by gralfus

My wife has been studying the characteristics of highly gifted people. Typically, they do not fit in well with anyone but other highly gifted people. To the non-gifted, their jokes seem to come out of nowhere or have no bearing on the situation, but other gifted folks see the pun or other insight that the joke addresses. They don't do well in school usually, because they are forced to conform to a style of learning that is meant for the average person, and they also have to deal with being outcast from social cliques. So they feel weird and broken, when all the while they are really able to far surpass those around them, if only they have the right environment.

My wife was able to help a couple where she works to get their child tested. The child had been doing poorly in school and the school was recommending medication. It turns out the kid was off the charts in intelligence. they now have the kid in a gifted learning program where the child is excelling.

Some IT folks may simply be highly gifted and not even be aware of it. Of course, some are just dorks (having gone through school with them). It is something to look into, even if you are well along in years. It can help you understand why you didn't fit in, and help you to meet others who get your humor, etc.

by fluxit

IT gifted are people who have an uncanny ability to work in abstract realms. They are able to see complex systems and fuse them in ways mentally that the 'normal' mind struggles with. They are to state worldly problems in complex mathematical and information management terms.

A gifted IT professional would 'Phreak' out all those around him.

by olprof67

that the egalitarian is a far more dangerous enemy of human progress than the eccentric -- enough said!

by trockii

There are many people that consider themselves IT people. From the home computer builder to the IBM network administrator. I think they all have important insight as to solving problems as well as helping others to relieve stress by posting a joke or two. IT is such a broad scope of careers and personalities. Besides, what is normal? How boring would life be if everything was the same and "normal"?

by fluxit

Ok so IT people are from all walks of life and are naturally creative people. People in other professions pale in comparison to the mind of an IT person

by jamesrl

I hope you were being sarcastic.

I've been using computers since 1980(first year university) and in the industry since 1985.

I don't think that IT people have cornered the market on creativity or logic or any other capacity. One of the best IT trainers I ever saw, a man who taught people how to use a software engineering tool that created Cobol code, was a retired preist. The best tech writer I know was an English Lit grad.

That doesn't suggest that IT is unique, its just that the challenge that IT brings attracts some high powered people. But like anything else, there are good IT people and bad ones, brilliant and stupid. It would be arrogant and wrong to think there are creative and brilliant minds in other professions - can we come up with someone in IT who is as bright as Stephen Hawking.

James

by fluxit

Normal is a relative term. Normal to a CPA is a dweeb to the rest of the world. Normal to a IT guy is not the rest of the world.

by tomsal

Normal is what you call someone who isn't quite as crazy/insane as you are.

;)

by oz_media

Several regular people here are not actually working in IT at all. There are many people from many woks of life here, some find light hearted humour like Marvin the Martian (who was reborn as an IT icon a few years back)just normal light hearted banter.

I think it's a matter of personalities starting to Come out in people as they start to get known better. People get more conversational and less 'starched' with thier comments, unless in response to direct PC questions.

I think this is a trait of humans in general when they become aquainted, not just in IT.

I like the twisted side of people, that's what makes them people and not drones. Shock value rules and that's all there is to it. YBNORML ?

by jardinier

My experience in TR discussions over a period of two years is that we are all curious people, anxious to learn about all kinds of things, and keen to share our ideas and experiences with others.

I have myself started many non-technical discussions over these two years, and many have been very rewarding, in that they have evoked from people all manner of viewpoints, and quite often very personal things which they might otherwise share only with their closest friends, or even a priest perhaps.

I know IT people from the lowliest (probably myself when it comes to technical knowledge) to the most brilliant. They are NOT different to any other group of people.

I could refer to specific people whom I have encountered, but there is no need. Sufficient to say that they have families, care about their children, may belong to any political or religious group, and do normal human things.

I have not detected any special mystique amongst IT people.

by maecuff

I can't say that I've seen too many IT people that were THAT different from the rest of the world. There are strange people where ever you go, regardless of profession. Of course, I have seen my share of IT people who are legends in their own minds. And have had not one, but TWO bosses explain to me that IT people were 'special' (as in they should all be on the short bus??) One told me that I should stop having lunch with the operators, because it was beneath me and another said that the 'average' person couldn't possibly comprehend what we do. Horse sh*t. It's a job and if you have an interest, you can learn it.

by fluxit

I see several divisions in the IT profession. Each grouping relates to the 'breed' of IT professional.

Grp 1: High end technocrats who engineer and design information system technologies and software. Usually removed from contact with the general public. Often these people have Phd's and masters in thier areas of expertise.

Grp 2: Mid grade engineers who code and design large scale systems for operational use. Usually found in software houses and telecommunication R&D depts. Commonly these people have Bachelor degrees.

Grp 3: Low grade 'engineers' who usually troubleshoot and install LANS, WANS, and MANS in administrative and manufacturing operations. This group may also include software coders who adapt and maintain enterprise software. May or may not have formal post-primary education. Most often possess certifications.

Grp 4: Administrators and software specialists who keep existng systems operational. May or may not possess post-primary education or certifications.

Grp 5: Garage Mechanics, these people enter the industry by brute strength of character and battle thier way up using charisma and personality. Most common tactic is to uncut salary. Most often do not possess post-primary education. May pickup certifications.

Grp 6: Cross Career people are other professional service people who develop some specialized skill and either make a full or partial cross over.

In my time in industry I have observed an incredible number of personalities and I reject what many psychologist believe. I do not believe in personality profiles that center on 'life scripts'. There are people who behave that way and that at best may only be a 60% sampling. More aptly it is probably more like less than 25% that behave in that manor. They are usually people deeply entrenched in some kind of sociopathic behavior.

by toucan

I think your descriptions are quite accurate. Look at it this way, if IT follows suite, then 10% is inspiration 90% perspiration. The 10% is glamorized in film not unlike the genius doctor or brilliant scientist. In reality, the rest of us are trying to take the proof of concept established by the 10% and make it real world, system design and deployment, system security and quality, system maintenance and monitoring, systemm operations. Not discounting the talent required to achieve the rest, it aint all that glamorous. Not unlike the court of syncophants and toadies that surrounded figures like Andy Warhol, "tekkies" adopt quirky behaviors and attitudes that media suggests they must have and those that are glamourized by the top 10%.

I often rant on the behavior and attitude of IT professionals hampering their own professional progress and degrading the perception of the industry as well.

Waving self proclaimed genius or creativity around is not a substitue for solutions. IT professionals are often guilty of rattling their technical sabers more than addressing issues at hand.

There is truth in the saying "A mediocre plan well executed ..."

by black panther

Given an indefinate amount of time maybe anyone can learn anything..true... the problem is we do not have an indefinate amount of time to learn in IT. Some people will learn programming, mathematics, physics, etc quicker and easier than others - the same as in sport where some people seem to have a natural ability.

by oz_media

I am a guy with many fields of work, I am licenced as a mechanic have studied first year engineering, 2 machining etc. I have also had a ling history of success in sales and people management, promotions etc.

IT is one of the easier fields I have had to 'pick up on the fly'. I was thrown into the Novell Admin role with NO experience at all with networks or servers, within three years had an MCNE, and many maufacturer certs in VoIP etc.

I haven't found IT to be any harder than any other field I've been involved in at all. IN fact I think it is one of the easiest as it is also one of the most logical to troubleshoot and problem solve in, computers are mathematical.

In the same sense, I have seen good and bad staff in IT, the good staff are well respected for thier knowledge and abliities, but no more than in ANY other field I've seen.

I think IT just like any other trade is just another job and doesn't take anthing special other than common sense and plain logic most of the time. Not to put it down, but people seem to be thinking that IT is some sort of unique field that only the clever can indulge in. :D

by dc_guy

People in the sciences and other technical fields have a great respect for IT people. The concept of "structural decomposition" comes into play.

Programmers have to be able to see how a program works at a macro level, then look at the code, which may have loops nested ten or twenty deep. Add to that the infrastructural code of the operating system and the firmware, and the artifacts we deal with are the deepest ones that humans have ever built.

A mathematician once said, "Compared to even a simple computer program with its twenty or so levels of decomposition, the average mathematical theory, with its two or three levels, is practically flat. Computer programmers have to be much brighter than mathematicians."

by oz_media

I know you're pretty proud of IT and IT mentality being accepted these days but believe me, IT staff are not unique at all in this respect. I have seen far more 'out of the box' creativity come from engineers, more mechanical aptitude from mechanics and speed techs, etc. There are MANY MANY fields where the IT brain just doesn't hold up as the superior mind.

I think you have a bit of pride mixed up with a whole slew of arrogance going on here.

by fluxit

a gifted IT person - not all IT people or myself. Believe me I have FIRED several MSCE's because they simply were clueless. One such individual was both a CNE and MCSE. After four attempts to fix a tape backup and putting up with his arrogant rant that we simply did not know what we were doing. I opened the server to find that a hardware problem was the cause and the fix was to simply terminate a SCSI card. I trained him on the issue then fired him for incompetence. Another MS certified guy wiped a computer 6 times and re-installed everything over 4 days. The problem was that the machine could log into the server. I was asked to check it out, pulled the PC out, checked the cable - it was bad. I told the tech to put a new end on it and an hour later it was not done. I asked him what the problem was - he did not know how to put an end on the cable. He was billing at $120 an hour. I showed him the door real fast.

So I am not mad nor I am arrogant. I am reasonably demanding and expect people to perform at least a competent and professional manner.

by oz_media

This just seemed like a discussion about how the IT mentality is superior to others due to added creativity and technical troubleshooting skills, which it isn't.

Maybe I read too deep into this, it seems it is not the first time someone has tried to suggest superiority due to knowing IT skills, thats just sick.

My apologies

by bfilmfan

I've observed that not every "systems analyst/engineer" has a hardware background to give them the strength in basic troubleshooting philosophy.

As for making cables, I have to be honest to say I've done it about 10 times in 20 years. I'd buy a cable before I tried to make one with my multi-focus vision glassed eyeballs and arthritic fingers. If I made one, you'd spend hours with a Fluke trying to figure out what the hell I had done! Ha-ha.

I've screened several vendor-certified candidates for clients in the past when assisting them in finding someone to continue O&M after I had left. Like everything else in life, you will find that some people are just not compotent, no matter what piece of paper they have to wave about.

The best you can do is give them a technical screening and check their references and hope you make a good choice. If they end up being technically incompotent, then you were really the one that was incompotent for hiring them in the first place. And like everyone else in all walk's of life, we've all hired someone that didn't work out.

by montgomery gator

The creative engineers, mechanics, and speed techs you speak of may have minds similar to those that MrMiami describes. Perhaps the skills of analysis and decomposition to understand the parts that make up the whole, along with the whole system as an entity to itself, all at the same time, apply to those fields also.

by gralfus

I was purusing some Mensa information and they say that they have members in just about every walk of life, including homeless. Some have the ability to comprehend complex patterns in words, others in math, others in objects. This often translates to understanding complex systems, be they programming, mechanical, or other.

by packratt

Labels are an interesting phenomenon when applied to people via generalisms. (i.e. all IT professionals are x and all CPAs are y)

Do we all fit in the x mold? Are all sysadmins megalomaniacal? Are all programmers socially challenged misfits?

IF the molds do indeed fit is it because those archetypical personality types seek careers in which they fit said mold or is it because such careers change a person in such ways?

IF the generalities do not fit, why are such prejudices propagated and do these perceptions change those whom are colored with such broad brushes?

Are we our chosen careers in so far to suggest that we become that career archetype as a whole person; mind, body, soul? Or are we just all unique individuals who are just doing some job or another just like any other Joe Shmoe; each with their own habits and character flaws that make each their own person at the end of the day?

Ah well... It is so much easier to apply some labels than it is to apply some thought.

by packratt

Sure, some people are not suited to a career in IT (though that term is so broad as to include such diverse careers as programmers, network engineers, sysadmins, help desk, hardware designers, desktop technicians, project managers, etc...). Yet this is as true as saying that some are not suited to be bouncers, managers, doctors, lawyers, journalists, etc... And yes, this is as true as saying that some people lend themselves well to whatever they wish to endevour towards, the 'potential jacks of all trades' perhaps.

Does this mean that any one career is more special than any other? Again I suppose that in response I would ask if we are our jobs or not?

Of course, I too have held many diverse positions of employ in my life and have learned that sometimes the only thing that differenciates a janitor from an engineer is not ability but circumstance.

by black panther

Totally agree with you - as with my comments.

Every job and every person has it's own unique qualities and is just as important as any other - but we have different makeups and aptitudes and are more suited to some than others.

It's finding it in yourself which is the hardest job of all!!!

:)

by black panther

That's exactly what is needed. My point is that not everyone has that, or can learn that.

i too have 'grown' into IT ( no degree - school of hard knocks )

Also some people such as 'yourself' can probably adapt to anything they try.

I have users here, that have been using the same system for years and years who continually lock their account out, log into the wrong database, delete files etc etc having been shown over and over and over and over again....I couldn't imagine them being in IT showing/helping someone else and they admit themselves that!

I am sure in your role you would agree that 'aptitude' plays an important role for any career!

I suppose I could never imagine myself being a surgeon... not matter how long or how much training i received - not because I could not learn it but my 'aptitude' for it would not be there.

:) :)

by oz_media

There's a good reason they don't let me perform brain surgery, at least not on people other than myself. :p

by fluxit

to have a better grasp on the operations since they are involved in the entire organization. Unlike other professionals who tend to focus on a specialized area.

by toucan

IT has exposure to the entire scope of an organization. My experience has been that IT pros try to mold the operation to thier designs rather than supporting and participating in the business process.

by jamesrl

The most successful internal software projects I've seen had a business analyst from the business side participating fully.

IT people get a broad exposure to a large part of the organization, but its not always that deep.

James

by gralfus

IT has a particular way that makes life easy on them, and often tells the business side that something can't be done when they simply don't want to.

Conversely, the business side often doesn't understand the implications of allegedly simple solutions. Spending time doing each job is one way to get a real systems understanding.

by fluxit

I find that many non-IT people try to find canned software and mold thier ops to that rather than learn Monarch or Crystal Reports or figure out the process.

I find most often that business ignors the true process and looks at short term gains or solutions when IT is strategic in nature.

Most often an IT solution requires an understanding of the total process and the right process. Then the system needs to be leveraged in support of that process which often requires a change in methods of operating too.

There is little need for an IT guy to do anothers job in order to support it. ie we do not need to be CPA's, Mechanical Engineers, or Doctors. I once had a CPA firm ask me to become a CPA. I asked the Senior Partner if he would become MS certified in return. He told me I was nuts. Given my background the CPA requirements I could have been a CPA in 6 weeks. The Senior Partner would have never achieved his MS CERT simply because there was no aptitude for it.

by toucan

It would be nice if we could walk a mile in our co-worker's shoes to gain an understanding. Unfortunately, neither the time nor training is reasonable. Otherwise why hire talent if the job could just be OTJ.

The answer is supposed to be effective project leaders and managers that have matured in the company (or posses the requisite experience)that bridge the gaps between business units. I don't think people stay with companies long enough to gain that advantage and companies don't foster it these days either. Unfortunately we end up with career managers or promotion of the wrong people resulting in kludged business processes.

I'm amazed at the companies that succeed despite their own best efforts to sink the ship. Imagine what some of these could be doing if business process was embraced?

by fluxit

what are you talking about? Certifications are for Moron. First off if you knew me I detest vendor certs. Professional licensing is another thing. What an Id-10-T!

by toucan

Certifications currently do not indicate intelligence, suitabilty, or experience. Certifications have been coopted by manufacturers to build market share. The only thing different from handing out free samples of Viagra is that IT vendors figures out how build market share AND get IT staffer to pay them to do it. Can you say it with me, MARKETING TOOLS. By placing knowledge in the workforce, proposed solutions feature the product knowledge of the technicians.

IT has nothing currently in common with Bar Exams, Medical Boards and CPAs.

Take certifications for what they are worth, when you are job hunting, HR wants to see them. So in effect, they are MARKETING TOOLS for your career as well.

Worthless, hardly. With certain vendors having pervasive market shares, the best candidates will need vendor knowledge to be successful. Both what work, what doesn't and what the compromises really are.

Jeremy Hillary Boob

by fluxit

a good thing. It would get rid of the rift raft and stablize salaries. Think about real estate or travel agents... if there was no controls then everyone would be one. Why because there are no barriers to entry.

IT is similiar to CPAs, engineers, and lawyers. Where in the !@!# is the financial information, patents, and lawsuit details kept? On freaking IT systems. All that IT security and system design is important to the operation or production of those professional fields! DUH

by apotheon

The problem with IT licensing as it currently exists is that it is pretty much all vendor-generated and product-related. IT licensing that pertains specifically to certain technologies is broken. It produces marketing drones and vendor billboards in the form of supposed IT "professionals". That's not to say that, for instance, all Microsoft-certified IT professionals are useless. I'm a card-carrying member of the Evil Empire myself, in that regard. This only means that the certifications themselves are nearly useless, generally speaking. If you have any ability to correctly assess the consequences of your actions, you'll realize that looking for certifications in someone's resume is gambling that this person actually learned something useful as an incidental effect of whatever process he or she used to cram for the certification exams.

If IT licensing is to become widely useful and to begin to measure relevant characteristics of IT professionals, it must become more principles-based. Technology and vendor dependency in licensing must be foregone in favor of testing for understanding of general principles. Technology- and vendor-based licensing cannot even ensure that it will accurately measure anyone's ability to correctly use the technologies and vendor products that are represented, let alone any real understanding of the principles and requirements of the job at hand.

A principles-based approach to certification, on the other hand, can more easily be made relevant. True, employers will still be forced to find some way of determining the familiarity of a given applicant with the technologies the employer uses. That can, however, easily be covered by entry exams at the employing company level, and any company that is not willing to simply take the applicant's word for his or her experience should currently be employing such tactics anyway, since the vendor-sponsored certifications that currently exist tend to be shaky at best in their usefulness.

While I have not yet pursued (or had the time to pursue) CompTIA certifications aside from the A+ I've had for several years, the above is much of the reasoning behind my preference, in principle, for CompTIA tests and their vendor-independent cousins for certification. CISSP and Security+ certifications strike me as significantly more useful for determining fitness of a given IT professional to an IT job than a Cisco- or Microsoft-related certification, for isntance. Unfortunately, while the CISSP certification seems to be in some demand at present, the industry seems to be continuing in its trend of relying ever-more heavily on vendor certs.

Hmm. With a little more research and editing, this would have been a great front-page article for TechRepublic. Too bad they don't return emails.

by apotheon

These days, when someone claims to know his way around hardware, what he usually means is "I know which slot I can plug this card into! I know what type of RAM this motherboard will take!" There aren't so many people now that say they know hardware and know that some cabling can be used in drop ceilings and some not, due to toxins released by the insulation when the "not" variety is exposed to heat. There aren't, by the same token, so many people that have ever had any inkling how to terminate CAT5 UTP.

In fact, there aren't even all that many people that know what CAT5 UTP is without being told. They'll just refer to everything as "patch cable" or "ethernet wiring", without realizing that the wiring isn't associated with Ethernet except in common misconceptions, or that "patch cable" means "cheap, rather than solid core". This is even among people that supposedly know hardware.

As such, I'm not surprised a network flunkie didn't immediately know what to do with a coil of wire and a crimper when told to terminate cabling. Imagine the confusion if you asked for crossover termination.

The fact that someone doesn't necessarily remember how to line up the wires doesn't actually bother me much. What bothers me is that people have often never even contemplated the idea of terminating cables themselves, and thus have no idea how to go about figuring out how to do it properly. It's not really all that difficult to find diagrams for RJ-45 termination online.

Maybe I'm just showing my age. I'm not one of those 20 year old MCSEs wandering around pretending to know what they're doing.

Do employers even ask for A+ certification any longer?

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