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Java popups not coming up

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My clients computer will not bring up a popup window in windows explorer or mozilla firefox, the popup blocker is turned off in both programs.
It works fine on my pc on both programs.
His computer is windows xp service pack 2 and so is mine. The popup is in a cemetery database.
Thanks Peter

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by hal 9000

MS got sued for illegally using Java so it's possible that your clients computer doesn't have any Java programs actually installed. If it is a newer build that your's is that would most likely be the problem and you can download Java for free from Sun here

http://tinyurl.com/8a3ov

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