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Kyocera c5016 Printer-Poor print quality

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I have this printer that is driving me mad and no closer to solving the problme. I've already tried replacing the repair kit a and updated the firmware yet still the same.

The problem is as follows:

(1)when printing a self test,the black text looks fine,but printing from a pc,the text looks bold/sharp.

(2)when printing in solid color,its fine,but printing in lighter color,its not so fine,you can see the white paper background.

(3)any text/color/shape etc that requires yellow,it has an ghost effect ie you can see bit of the yellow at the top and right hand edge.

I have no ideal what else to do, please help.

Thanks

2 replies

by hal 9000

I think you have answered this question for your self without realizing it. As you say on a Test Page it prints properly but the thing doesn't work quite right when used from a PC. As the imagining process is working perfectly on the Test Page the problem has to be in the Circuit Board that Interfaces between the PC and the printer internals.

While it could just be a bad connection with the printer lead I would imagine that has been changed already so I would tend to rule that out. Short of replacing the board you'll have to pull it out check all the solder joints for a Dry Joint where contact isn't being made properly and re solder the joint with the correct Soldering Iron {I know it sounds obvious but I've seen many people use the wrong tools for a job so I never ever say just do this or that and it might be fixed on one occasion I saw a Circuit Board that the person had replaced a resistor with a plumbers Soldering torch and burnt the board to bits so don't take it personally.}

Good luck if you can not find either a bad connection on the socket or a bad solder joint as if Kyocera is anything over where you are like they are here it will work out far cheaper to buy a new unit and they is before you even consider your labor, they drive me nuts with their constant delays and assorted problems that they produce. I once waited 3 months and several trips down to a new unit that had A4 & A3 paper in it and it wouldn't select the right drawer to take the paper from when some forms where being printed out. It was a straight software problem but the people at Kyocera insisted on e-mailing me the fix and after 3 attempts at this all of which took several weeks to arrive and none actually worked I was finally advised to download a patch from their web site. If they had of suggested that first it would have saved me hours and several hundred K's in wasted trips.

Col

by zlitocook

Kyocera printers and multifuction printers are a great addition to any company. I do not sell them or have any one near to me who does. I have alot of experence with them from a contract that I had. You need to contact your sales rep for them and tell them your problems with it.
I would unplug the printer and go to each computer and remove the drivers and make sure there is no software for Kyocera left on each computer. Reinstall the print server printer and update all drivers, make sure your network administration for the printers works. Like access to each printer and the ability to wake each one is ok. Then reinstall the printer on all work stations. And test each one, if you still have a problem. They need to send a service tech. out.

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