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Looking for remote support solution...

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by darren95al

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Hi all,
I am looking for a web conferencing and remote support solution that would work on both PC and Mac. Actually I?m in need of a tool that can present my computer screen remotely. Does this solution exist? Please help.

5 replies

by santiago9767

There is a website with domain name of rhubcom.com which provides the exact solution you need. The appliance provides remote access to my computers and web seminar application beside web conferencing and remote support to both PC and Mac. These applications are implemented as four meeting types in Turbo meeting. It bundles unique "view-only" feature along with Interactive modality allowing any user from any platform to join the meeting. I hope this meet your requirement.

by apietersen

In holland there is a small service provider that provides a remote support tooling service based on Bomgar.
See: http://www.suppio.com

Their Bomgar environment supports 2 languages: Eng + NL

I know they are working on a english sign-up form because of a growing number of users from outside the Netherlands. For incidental use it is free.

by slanely

Take a look at RHUB's remote support appliance. There are no monthly fees and is much more secure than hosted. They also have a 4-in-1 appliance that includes remote support, remote access, web conferencing, and webinars.

http://www.rhubcom.com

by rick

This is a nice matrix; however it compares apples to oranges. I see Logmein listed however only their free and pro products. They make another product called Rescue that is so easy to try, install and/or deploy. They were the first to provide remote control to Windows Mobile, Symbian and blackberrys.
It is not very easy to trial an appliance solution, and scalability is not as easy with that of a SaaS.
I can see points from both sides, security conscious folks that like to 'own' everything; I was one of those guys back in the day. My network, I want to own it. Again, back in the day....fast forward to present, why own it? Within 10 minutes you can be up and running with Rescue. It?s P2P, secure, fast and they are always updating the product with new features, making it a no brainer.
What is the shortest distance between 2 points? A straight line...removes the number of hops, not increase them.
That is my $.02

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