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LT Winmodem/AOL/PC lock-up

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by shiny_topadm

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I have a client with a PC that I re-assembled for his use at home. We had replaced hardware in his office and ended up with a functional [but old] Gateway w/ Pent 100 cpu and an "LT Winmodem" (that's probably not original). I added RAM to 64meg, removed the NIC, added a 4G hard drive, and an old SB-16 sound card. Formatted, and did a clean install of Win98SE, Office97, and some games that he wanted. All parts of the system seemed 100% functional on my bench, including the PCI-Winmodem. He installed AOL (which he has done before) and now has the problem of the PC "locking-up" after it's on the internet for about 30 minutes. This freeze is so complete that Ctl-Alt-Del doesn't work, either. He says the system hasn't stopped when doing anything else, and that it doesn't seem to matter whether he's running AOL's interface or IE5.5 (which I had installed). I had used the driver from Lucent's Winmodem page when I installed the system. Does this seem like a driver issue? I'm gettingthe PC back next week, so I'm looking for suggestions. TIA, Will

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by Member 34994959

Since you used the newest driver it seems much more likely to be a IRQ problem. Check device manager for conflicts. Or even if nothing looks wrong change the modem settings to new non-conflicting anyway.

by shiny_topadm

Thanks for your advice, we replaced the modem, which changed the IRQ in use, the problem has apparantly gone away !

by marence

Winmodems, by design, use Windows resources. If he's got a few applications open, it's possible there's no resources left. Check for memory & CPU usage - I'll bet it goes way down to 20% or so when both AOL and IE are open. I've seen this a few times with AOL users on older machines, especially after they've updated to AOL version 6.

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